Service Dispatcher

Job Description

Job Description

Service Dispatcher

Location: Houston, TX (On-Site)

Schedule: Full-Time | Monday-Friday | 8:00 AM-5:00 PM

Pay: $24-$32 per hour, depending on experience

For more than 44 years, Environmental Air Systems has proudly served the Houston area by delivering exceptional heating and air conditioning services backed by integrity, quality workmanship, and outstanding customer care. As an independently owned Texas company, we believe our employees are the foundation of our success. Our leadership team works alongside our employees every day, decisions are made locally, and we are committed to building long-term careers-not simply filling positions. Many of our employees have been with us for years, and we are seeking someone interested in building a long-term career with our team. We are seeking an organized, customer-focused Service Dispatcher who thrives in a fast-paced environment and enjoys helping customers and technicians succeed each day.

• Locally owned and operated for more than 44 years
• Stable, year-round employment with an established company
• Supportive, team-oriented work environment
• Leadership that is accessible and involved in daily operations
• Multiple health insurance plan options
• Paid holidays and paid vacation
• SIMPLE IRA retirement plan with company match
• Ongoing training and professional development opportunities
• A workplace where your contributions are recognized and valued

• Coordinate daily schedules for HVAC service technicians
• Dispatch technicians efficiently based on location, skill set, and customer priority
• Monitor technician progress and adjust schedules throughout the day as needed
• Communicate appointment updates with customers and field staff
• Respond to customer inquiries regarding appointment status and scheduling
• Coordinate emergency service requests and prioritize urgent calls
• Enter and maintain accurate customer, equipment, and job information in company software
• Work closely with the Service Manager to maximize productivity and customer satisfaction
• Deliver exceptional customer service during every interaction

• Minimum of 2 years of dispatching, scheduling, or customer service experience
• Experience in HVAC, plumbing, electrical, restoration, or another service industry preferred
• Experience dispatching 8-15 field technicians preferred
• Experience with FieldEdge or similar service management software strongly preferred
• Strong organizational and multitasking abilities
• Excellent verbal and written communication skills
• Comfortable working with scheduling and computer software
• Ability to remain calm and prioritize during busy periods
• Detail-oriented with strong follow-through
• Positive attitude and team-first mentality
• Dependable attendance and professionalism

The ideal candidate keeps technicians productive, customers informed, and schedules running efficiently. You enjoy solving problems, adapting to changing priorities, and creating positive experiences for both customers and coworkers. You understand that dispatch is more than answering phones-it's a critical role that directly impacts customer satisfaction, technician success, and company performance.

If you're looking for a long-term opportunity with a respected Houston HVAC company that values teamwork, professionalism, and exceptional customer service, we'd love to hear from you. Please apply online. To ensure all applications are reviewed fairly and promptly, we are unable to accept phone inquiries regarding this position.