Men's Program Case Manager

Job Description

Job Description

Job Title: Men’s Program Case Manager 

Department: Men's Resident Ministries

Reports To: Program Manager

FLSA Status: Regular, Full Time , Exempt

Pay Transparency: $70,304.00 - $75,000.00 

SUMMARY: Demonstrates a Christian commitment, attitude, and standard of conduct in the performance of all job duties and responsibilities. The Case Manager must have extensive experience working with individuals that are chronically homeless, abusing alcohol/drug/addiction, domestic violence, human trafficking victims, and recovery program services. The Case Manager will provide overall program case management and consultation to program participants and report to the Program Manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Case management activities involve bringing services, agencies, resources, and people together within a planned framework of action toward the achievement of established goals. It may involve liaison activities and collateral contacts. This position involves all case manager duties and guidelines, keeping confidentiality and HIPPA compliance guidelines, and resident safety while performing and assisting with the following duties:

Case Management

• Monitors and evaluates the efficiency and effectiveness of program service delivery, case management methods, and procedures; recommends best practices for computerized case management methods.
• Implements individualized intervention and assistance in accessing public benefits/Medi-Cal Outreach and Enrollment; information/referral regarding access to health; and encourages participation in educational and career-related opportunities.
• Provides comprehensive case management across all mission-wide programs and aids clients on caseload to employ interventions to resolve problems and evaluate progress using the SMART plan approach.
• Utilizes evidence-based best practices, intensive case management, behavioral contracts, critical time intervention, motivational interviewing, and trauma-informed approaches in the coordination of program services; including but not limited to the following: bio-psychosocial health assessments, progress checks, verifications/completion letters, homelessness certifications, goal setting, and treatment planning.
• Coordinates/monitors and works with the court system, DOJ, DMH, and social services to coordinate program services in alignment with court orders, probation department, and social services mandates.
• Provides ongoing monitoring of client’s well-being, linkages to mental health services, linkages to permanent housing, and other support services as needed.
• Conducts crisis intervention that assists/supports the client’s ability to independently problem-solve by utilizing problem-solving skills and manager selfcare.
• Provides crisis intervention and resolve conflicts between staff, participants, and participants’ families as needed.
• May be required to work some evening hours and/or weekends as an exempt status employee as needed.

Record Keeping

• Maintains copies of provider literature and program materials for participants to review.
• Manages required client charting and documentation in a timely and thorough manner.
• Serve as the liaison and gatekeeper for the administration of the Client Track system ensuring that the client data is kept up to date and all relevant data is recorded in the Client Track system.
• Works directly with the Intake coordinator to ensure completion and quality control of all resident files and updated information in the Client Track system .
• Produce regular Client Track reports on the number of participants enrolled, served, and discharged, conduct daily/monthly tracking/monthly reporting, and track occupancy fees, SSI, GR, food stamps, gratuity, and other cost analysis reporting.

Community & Interdisciplinary Collaboration

• Develops and maintains proactive working relationships within the mission, community, organizations, and councils to expand program awareness, referrals, and services.
• Works collaboratively with participants to develop short-term/long-term goals and decides program services needed, monitors client progress and ensures treatment plan outcomes are met and/or changed in collaboration with the client and the interdisciplinary support team as appropriate.
• Attends weekly team case managers meetings and scheduled interdisciplinary team consultations to supply feedback on the status of the participant and collaboratively work to ensure the participant’s continued progress.
• Collaborates with counselors, Interns, or mental health counselors to ensure that each participant’s transition plan is consistent with their individualized treatment and rehabilitation plan.
• Works with the interdisciplinary team through the entry pathway from the application/ intake/Information gathering process to discharge/exit planning and confirms a referral process to ensure continued stabilization, higher level of care, and successful completion of goals, employment, and housing services.
• Facilitates weekly groups and co-facilitates with other certified SUD counselors as assigned throughout the year.
• Communicates with network providers as participants move between levels of care and into post-discharge recovery services to support successful transition(s).
• Creates and develops relationships with community providers of housing, employment, education, food assistance, childcare support, substance abuse treatment, primary care, mental health treatment, and other supportive services that will foster reentry and connectivity to the community at large.

Chaplaincy Accountability

• Offers prayer and encouragement consistent with scripture and the principles of Los Angeles Mission, Inc., as deemed appropriate.
• Participates in chaplaincy-related outreach, presentations to partnering churches, special events, Mission’s family devotion, and other community relations at the Los Angeles Mission, Inc., upon request of Director of Ministry and notification of Program Manager, in tandem with responsible caseload management.
• Engages in assigned rotation to teach delegated learning center classes.
• Attends voluntary weekly staff prayer, prayer walks, and other Ministry duties that do not interfere with caseload management.

SUPERVISORY RESPONSIBILITIES:

None