Personal Injury Case Manager

We are seeking an experienced Personal Injury Case Manager to manage pre-litigation personal injury matters from A–Z. This role is ideal for someone who thrives in a fast-paced environment, takes ownership of their caseload, and understands the full lifecycle of a PI claim- from intake through settlement. The Case Manager serves as a primary point of contact for clients, medical providers, insurance carriers, and internal team members, ensuring each case is handled with urgency, accuracy, and compassion. Key Responsibilities Manage a full pre-litigation personal injury caseload from intake through settlement Review police reports, incident reports, and intake documentation Identify coverage, request and analyze insurance policies, and confirm policy limits Open claims with insurance carriers and maintain ongoing communication Coordinate medical treatment, follow up on care, and track treatment progression Request, review, and organize medical records and billing Monitor statutes, deadlines, and case milestones Help prepare demand packages, including liability summaries, medical summaries, and damages documentation Assist attorneys with settlement negotiations and pre-litigation strategy Client Communication Serve as a consistent, empathetic point of contact for clients Provide proactive updates and manage client expectations Educate clients on the PI process and next steps Maintain a high standard of client service and professionalism Internal Coordination & Systems Accurately update case management software and internal tracking systems Collaborate closely with attorneys, litigation teams, and management Ensure compliance with firm procedures and best practices Contribute to team goals, firm initiatives, and process improvements Minimum 2+ years of experience in personal injury case management Strong understanding of liability, damages, medical treatment, and insurance processes Excellent written and verbal communication skills Highly, detail-oriented, and deadline-driven Ability to manage a high-volume caseload without sacrificing quality Strong follow-up skills and sense of ownership Experience with case management software preferred California PI experience strongly preferred Compensation & Benefits $25-$40 an hour based on experience Robust PTO program (time off accrual and firm holidays) 401(k) retirement program Performance-based bonuses and growth opportunities Culture & Perks Supportive, team-oriented work environment Firm-wide events, team outings, and celebrations Fully stocked kitchen with snacks, drinks, and coffee Growth-focused culture with real advancement opportunities Leadership that values accountability, teamwork, and excellence #J-18808-Ljbffr