Personal Injury Case Manager Assistant

Location: Burbank, CA
Employment Type: Full-Time
Compensation: $20 - $30 per hour, DOE

About the Role

Block LLP is seeking a Personal Injury Case Manager Assistant to support our pre-litigation team and help ensure cases move efficiently from intake through settlement. This role is ideal for someone with foundational personal injury experience who is eager to grow their legal career while gaining hands‑on experience alongside experienced case managers and attorneys.

The Case Manager Assistant plays an important role in supporting case management operations, client communication, medical record coordination, and case organization. The ideal candidate is detail‑oriented, proactive, and committed to providing exceptional service while contributing to a collaborative team environment.

About Block LLP

Block LLP is a rapidly growing plaintiff personal injury law firm dedicated to delivering exceptional results and exemplary service to our clients. We are passionate about helping injured individuals and families navigate some of life's most challenging moments with compassion, advocacy, and expertise.

Our culture is built around five core values: Vibrant Culture, Teamwork, Relentless Pursuit of Excellence, Dependability, and Exemplary Service. These values guide how we support our clients, collaborate with one another, and approach our work every day.

What You’ll Do

Case Support & Administration

• Assist Case Managers with pre-litigation personal injury matters.
• Open and maintain insurance claims under the supervision of Case Managers.
• Request, organize, and track medical records, billing, and supporting documentation.
• Maintain organized case files, records, and correspondence.
• Track treatment status, deadlines, and outstanding case items.
• Assist with demand package preparation, including medical records, billing summaries, and exhibits.

Client & Provider Communication

• Communicate with clients regarding treatment updates, documentation requests, and general case status.
• Follow up with medical providers regarding records, bills, and liens.
• Coordinate with insurance adjusters as directed by Case Managers.
• Deliver professional, responsive, and compassionate client service.

Systems & Team Coordination

• Accurately update case management software and internal tracking systems.
• Ensure files are complete, organized, and compliant with firm procedures.
• Collaborate closely with Case Managers, attorneys, and support staff.
• Assist with special projects and team initiatives as needed.
• Contribute to process improvements and operational efficiency efforts.

• 1+ year of experience in a California personal injury law firm or legal support role preferred.
• Basic understanding of personal injury claims, medical records, and insurance processes.
• Strong organizational and time-management skills.
• Excellent attention to detail and follow-through.
• Professional written and verbal communication skills.
• Ability to work in a fast-paced environment while managing multiple responsibilities.
• Strong work ethic and willingness to learn.
• Proficiency with Microsoft Office applications.

Preferred Qualifications

• Experience with personal injury case management software.
• California personal injury experience.
• Experience coordinating medical records and billing requests.
• Experience communicating with insurance carriers and medical providers.
• Interest in growing into a Personal Injury Case Manager role.

• Clear growth path into a Personal Injury Case Manager position.
• Opportunity to learn from experienced attorneys and case managers.
• Supportive, team-oriented work environment.
• Monthly bonus opportunities.
• Firm-sponsored events, outings, and celebrations.
• Fully stocked kitchen with snacks, beverages, and coffee.
• Competitive compensation package.
• 9 paid firm holidays annually, plus additional paid time off.
• 401(k) retirement program.
• Career growth and advancement opportunities.
• Meaningful work that helps injured individuals and families navigate difficult situations.

Block LLP is an equal opportunity employer and values diversity in the workplace.