Personal Injury Case Manager

Position Details

Salary: $60,000-$85,000

On site position

Direct Hire Opportunity

Benefits

• Supportive and inclusive team culture
• Competitive compensation with clear growth pathways
• Diverse and stimulating caseload
• Comprehensive benefits: medical, dental, vision401(k) retirement plan
• Generous PTO: 4 personal days, 6 sick days
• Paid holidays and free parking

Key Responsibilities

Initiate client outreach within 24 hours of case assignment; follow up via phone, email, or textReview case documentation for completeness and accuracy; obtain missing records as neededCoordinate medical treatment and maintain detailed progress reports and claim status updatesMaintain consistent client communication (minimum twice monthly) and document all interactionsServe as liaison with insurance adjusters, medical providers, and lien holdersManage property damage claims, rental reimbursements, and loss-of-use documentationFile governmental claims and track deadlines; maintain calendar entries in case management systemReview police reports and medical records; escalation serious injury cases to attorneysPrepare pre-procedure evaluations and surgery assessments, including ISO and CBC reportsAssist attorneys with negotiations and complex case mattersPromote client satisfaction and encourage online reviewsUphold professional standards and contribute to a positive client experience

Qualifications

Exceptional customer service skills with empathy and professionalismStrong problem-solving and organizational capabilitiesExcellent written and verbal communication skillsProficiency in Microsoft Office Suite and Litify case management softwareSolid understanding of insurance processes and benefitsProfessional appearance and demeanorAbility to work independently and collaboratively within a teamCommitment to achieving individual and firm-wide goals

All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other protected status under the law. EverStaff is an equal opportunity employer (M/F/D/V/SO/GI).