Product Analyst - Commercial

Job Description

Overview

• A Healthcare Payer is seeking a detail-oriented Product Analyst to support its Commercial Product team. This individual will help maintain accurate product information, coordinate product documentation and content updates, support quality assurance and compliance-related reviews, and assist with projects that keep product information current for internal teams and customers.
• The ideal candidate has experience in business analysis, insurance, product development, or a related field. They are highly organized, proficient in Microsoft Office, comfortable managing multiple deadlines, and able to work collaboratively across departments.
• Location : Fully Remote (ideally located around AZ)

Responsibilities:

• Create and maintain product materials for internal and external distribution, including marketing materials, Summaries of Benefits and Coverage (SBCs), and benefit change documents.
• Coordinate updates to product website content, identify required changes, and work with appropriate internal teams to prioritize and implement updates on schedule.
• Coordinate translation and Section 508 accessibility compliance processes for product documents.
• Track and monitor budgets associated with assigned product documentation and related activities.
• Coordinate legal reviews, accreditation requirements, and health literacy reviews for product materials.
• Perform quality assurance on product materials, filings, and internal and customer-facing information to ensure accuracy, completeness, and consistency.
• Maintain the team's shared resource site by uploading product documents and ensuring information is current, organized, and accurate.
• Document business processes and maintain standard operating procedures (SOPs).
• Monitor competitive intelligence sources, compile relevant findings, and share key information with stakeholders.
• Assist with coordination and testing activities for product-related projects and initiatives.
• Manage multiple assignments and deadlines while communicating progress, potential issues, and support needs proactively.
• Perform other duties as assigned and comply with corporate policies, applicable privacy requirements, and departmental procedures.

Requirements:

Basic Requirements

• At least 2 years of experience in business analysis, insurance, product development, or a related field.
• High school diploma or GED.
• Strong proficiency in Microsoft Word and Excel.
• Strong research, organization, problem-solving, and investigative skills.
• Ability to analyze and interpret information and maintain accurate documentation.
• Strong time-management skills and the ability to manage multiple priorities simultaneously.
• Ability to work quickly and accurately in a deadline-driven environment.
• Effective listening, communication, and collaboration skills.
• Ability to work with different stakeholders, communicate challenges proactively, and adapt to changing business needs.

Preferred Qualifications

• Approximately 3 years of product development or business analysis experience with an insurance company.
• Bachelor's degree or higher in Business, Healthcare, Marketing, or a related field.
• Familiarity with health insurance products, benefit documentation, product content management, or regulated business processes.
• Experience with Workfront, Microsoft Copilot (web version), and shared document repositories.
• Prior Healthcare Payer experience (i.e., Blue Cross Blue Shield of Arizona Aetna, Cigna, etc.).
• Knowledge of product documentation, website content updates, accessibility, legal review, or quality assurance processes.

Compensation

• $32.21/hr. - $42.95/hr. (W2/Non-Exempt)