Product Analyst

Job Description

Company Description WIT is the leading gamification platform helping over 200 of the world’s most iconic brands grow revenue through bespoke digital experiences. WIT's supercharged activations capture first-party data, enhance brand loyalty and drive measurable business outcomes. Partners include over 200 premier consumer brands and sports teams. Recognized as a 4x Sports Business Journal Best Place to Work in Sports, a 2x Front Office Sports Best Employer in Sports, and 2x Inc. Magazine Best Workplace.

Role Description Love figuring out how software works, and how to make it better? We’re looking for a curious, tech-savvy Product Analyst to join our team, reporting directly to our Director of Product. You’ll sit at the center of the action, connecting product, engineering, and partner success. You’ll help teams across the company tackle product questions: troubleshooting issues, coming up with creative technical solutions, and turning product needs into crisp documentation and tickets. You’ll test new features before they hit the field, keep our partner integrations running smoothly, and stay plugged into the latest innovations across the industry. Most importantly, you’ll help shape where the product goes next, using AI tools to move faster and think bigger along the way. If you’re a sharp problem-solver with a keen eye for detail, this is your shot to make a big impact at a profitable, high-growth startup in the sports and brand space.

Responsibilities

• Be the point person for internal product questions across the company
• Triage product issues and challenges, solve what you can, and escalate to engineering when required
• Turn team and partner requests into clear, actionable tickets, working hand-in-hand with the Director of Product
• Rigorously test new features before they go live
• Help launch and monitor integrations with partner platforms, keeping everything running smoothly
• Uncover how partners and fans use our products, and spot the gaps and opportunities that shape what we build next
• Keep a finger on the pulse of the latest innovations across the industry
• Harness AI tools to work smarter and faster alongside our product and engineering teams

Qualifications

• Bachelor's degree is required
• 1-2 years of experience in a product, QA, technical support, implementation, or analyst role, ideally at a technology company
• Strong technical aptitude; comfortable learning new software quickly and troubleshooting independently
• Familiarity with APIs, webhooks, or integration tools preferred
• Experience with ticketing and documentation tools such as Jira and Confluence preferred
• Comfortable using AI tools (e.g., Claude, OpenAI) to improve the speed and quality of your work
• Excellent written communication skills, with the ability to turn technical issues into clear, actionable documentation
• Confident communicator who can explain findings and support recommendations with data
• Highly organized with tremendous attention to detail
• Ability to multitask and context switch efficiently in a fast-paced environment

What We Offer:

• Competitive salary and performance-based bonuses with long-term incentives
• Comprehensive health benefits package including company-paid medical, dental, vision benefits
• Access to exclusive sporting events and industry networking opportunities
• Fully remote
• Generous budget for work-related equipment (laptop, monitor, etc)
• Flexible PTO program with generous unlimited vacation days and paid holidays
• Company 401(k) plan