Inside Sales Representative - Mechanical Product Group

Carotek, a SunSource company, provides process equipment solutions for the industrial, commercial and municipal markets in North Carolina, South Carolina, Tennessee, Georgia and Virginia. Carotek represents over 85 manufacturers as their process equipment distributor, representative, and repair center for pumps, blowers, heat exchangers, valves, instrumentation, IIoT, steam, hydronics and municipal products. We’re looking for an energetic, self‑driven, technically inclined individual to join our team in the Mechanical group. You will support the sales process from the administrative side and provide technical customer service and insight on products such as pumps, blowers, filtration, heat exchangers and steam products. Responsibilities Providing outstanding service to our customers and support to the outside sales staff regarding Mechanical equipment orders. Answering telephone calls or responding to customer correspondence regarding technical questions on products or systems. Engaging in technical discussions to obtain applicable information to identify the correct product needed and advising customers on substitution or modification of products when replacement is necessary. Selecting and specifying products based on customer application and design prerequisites. Conferring and corresponding with service technicians, service managers or manufacturers to resolve unusual or complex technical problems or refer highly complex problems to your Manager. Supplying detailed product quotations by computing price, discount and shipping charges as required and within company guidelines. Informing customers of pricing, back orders, delivery, delayed shipments and/or any other problems related to the order process and providing tracking information. Obtaining purchase order number and/or credit card information from customers. Conferring with Accounting to research and resolve invoicing or credit discrepancies. Attending sales meetings or educational activities to stay up‑to‑date on the latest technical developments with the products. This is a full‑time in‑office position. Monday through Friday, 8:00 a.m. to 5 p.m. Occasional evening and weekend work may be required as job duties demand. Required Education and Experience Associate’s Degree or equivalent from a two‑year college or technical school; or two to four years of related experience and/or training; or an equivalent combination of education and experience. Preferred Education and Experience Bachelor’s degree from an engineering program of study. Working knowledge of mechanical systems, positive displacement pumps (especially internal gear and vane pumps), filtration and/or a very strong mechanical aptitude. Ability to read, analyze and interpret technical drawings, write reports and general business correspondence. Ability to calculate figures and amounts such as discounts, commissions, proportions and percentages and convert standard measurements to metric. Working knowledge of Microsoft Office Products (Word, Excel, etc.) and Prophet 21. Equal Opportunity Employer, including disability and protected veteran status. If you are an individual with a disability and require an accommodation to complete the application process, please contact View email address on click.appcast.io to request reasonable accommodation. This employer uses E‑Verify. Please click here for additional information. (For Illinois E‑Verify information click here, aquí). Sun‑Source | Privacy Policy #carotekassc We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. #J-18808-Ljbffr Carotek