Office Services Specialist

Title: Office Services Specialist DSP02954 State Role Title: Admin and Office Spec II Hiring Range: $40,800 to $57,000 Negotiable and Commensurate with Experience Pay Band: 2 Agency: Department of State Police Location: North Chesterfield, Virginia Agency Website: vsp.virginia.gov Recruitment Type: General Public - G Job Duties About the Position: Supporting the Civil and Applicant Records Exchange (CARE) program by providing accurate, timely, and policy‑compliant assistance for background check and program operations. This includes responding to phone and email inquiries, providing detailed status updates, guiding customers through required processes, and routing non‑CARE questions to the appropriate division. Adhering to communication and confidentiality requirements and performs administrative duties in accordance with program policies and procedures. Serving as the initial point of contact for CARE inquiries and escalating issues to a supervisor when necessary. About the Agency: At the Virginia State Police, we are more than just a law enforcement organization — we’re a united team of problem‑solvers, protectors, and public servants shaping the future of the Commonwealth. Every role here strengthens our mission to preserve life, protect the vulnerable, and enhance safety while upholding civil liberties throughout Virginia. When you join VSP, your skills create real impact across every community we serve. Our culture is built on being selfless, engaged, and aware, and we succeed through timely, purposeful action; clear communication; personal accountability; and continuous improvement — together. We prioritize the readiness and well‑being of all our people, entrusting decision‑making to those closest to the challenge and supporting one another with kind, direct feedback that helps us grow. At VSP, you will find meaningful work, real opportunities for advancement, and a supportive culture grounded in service, purpose, and the belief that we are One Mission. One Team. One VSP. If you’re ready to make a difference and be part of something larger than yourself, your next career starts here. Minimum Qualifications Knowledge: Working knowledge of general office practices and procedures; of standard office equipment. Working knowledge of grammar, punctuation, and spelling. Working knowledge of filing and sorting systems. Skills: Skill in the use of computers and using Microsoft Office applications. Skill in effective keyboard typing. Skill in operating standard office equipment. Abilities: Ability to work independently and as part of a team. Ability to follow written and oral instructions. Ability to pay close attention to detail. Ability to respond professionally to email and telephone inquiries. Ability to learn and retain knowledge of program processes and procedures. Ability to communicate effectively orally and in writing in English. Ability to interact professionally with the internal staff, external personnel, and the general public. Experience working in an office environment. Experience in customer service. Requires Virginia Criminal Information Network (VCIN) certified, which requires either United States citizenship or a lawful permanent resident of the United States and eligible for naturalization. Graduation from high school or equivalent. Additional Considerations N/A It is the policy of the Department of State Police (the Department) that all aspects of human resource management be conducted without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists); sex; color; national origin; religion; sexual orientation; gender identity or expression; age; veteran status; political affiliation; disability; genetic information; and pregnancy, childbirth, or related medical conditions. This policy shall be adhered to in all aspects of Departmental employment practices. It does not permit the lowering of bona fide job requirements, performance criteria, or qualifications to give preference to any state employee or applicant for state employment based on the above prohibitions. REASONABLE ACCOMMODATIONS ARE AVAILABLE UPON REQUEST In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at View phone number on click.appcast.io. Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process. #J-18808-Ljbffr Commonwealth of VA Careers