Front Office Assistant

Front Office AssistantClaratel Behavioral Health is an innovative, community-based behavioral health and developmental disabilities services organization offering a full range of mental health, developmental disabilities, and substance use disorder services to underserved individuals. As a public, not-for-profit organization, Claratel Behavioral Health operates in more than 20 locations in DeKalb County, Georgia, with a diverse workforce of more than 400 direct-care and support staff.Claratel Behavioral Health has an exciting opportunity for a Front Office Assistant at our Winn Way Office 445 Winn Way Decatur, GA 30030. The Front Office Assistant serves as the first level of contact for the client experience ensuring exceptional customer service delivery.HOURS: Mon- Fri 8:00am- 5:00pmUnder general supervision, the Front Office Assistant will perform a variety of general clerical duties in support of the daily functions of the program including, but not limited to:DUTIES AND RESPONSIBILITIES:Greeting clients and guests upon arrivalFacilitating the process of admitting clients to the facilityInsurance VerificationSchedulingAppointment ReconciliationVerifies Authorizations and Treatment PlansBed Management and Census VerificationAnswering multi-line phones and responding to requests immediatelyProtecting patients' rights through strong adherence of HIPPA regulationsExcellence in communication skills, both verbal and writtenMINIMUM REQUIREMENTS:High School Diploma or equivalentProfessional front office etiquettePleasant demeanorAbility to multi-taskExcellent communication SkillsOrganization skillsData entry skillsMinimum of two years of front desk experience in a medical office or hospital settingPrevious experience with Electronic Medical RecordsProficiency in computer program applications and basic office equipmentStrong data entry skills with the ability to type a minimum of 45 wpmPREFERRED QUALIFICATIONS:Prior experience working in a mental health environmentCompletion of a Medical Administrative Assistant programExperience with AVATAR electronic medical record softwarePre-employment drug screening may be required. Selected applicant will be subject of an FBI Criminal History Record Check, and the applicant has the right to challenge the contents of their Criminal History Record Information, should they choose to do so.This employer participates in E-Verify.Claratel Behavioral Health is an equal opportunity employer regarding disability under VEVRRA and ADAPre-employment drug screening and successful completion of a criminal history background check is required.Claratel Behavioral Health participates in E-Verify (Company ID: 226305)Claratel Behavioral Health is an Equal Opportunity Employer. Candidates who may require an accommodation under the Americans with Disabilities Act or similar law to perform the essential functions of this job are encouraged to contact Human Resources at View email address on click.appcast.io.