Trust & Safety Specialist I

GitHub Content Moderator

Learns to review media that includes, but may not be limited to: images, videos, audio, URLs, and text-based content, based on guidelines and policies. Checks ticketing queue and content moderation queue to determine their assignments and prioritization with supervision from a manager or experienced team member. Supports engagements/projects with guidance from senior colleagues or a manager or Program Manager. Receives work instructions and guidance from others. Reports issues and submits enhancement requests to tooling teams to support improvement efforts, under guidance from experienced peers and/or a manager. Participates in team wellness programs, maintains self-awareness and emotional maturity to take ownership of a personal wellness plan, and supports a resilience and wellbeing focused culture. Learns to influence stakeholders to gain buy-in for projects and initiatives. Assists with producing collateral (e.g., proposals, strategy walking deck, internal and external pitch content) to ensure the business objectives are met. Follows a rhythm of business (ROB) during plan execution to ensure global alignment, as directed by others. Responds to internal and/or external reports and escalations by gathering information on why a decision was made and reports this to the customer. Escalates unresolved issues to others on their team, their manager, and/or Corporate, External, and Legal Affairs (CELA), as appropriate. Learns how to prioritize escalations based on a need to improve GitHub's products and avoid potential impact and risk.

This role may require working one weekend day a week and may include non-standard working hours, including holidays. This role may require reviewing content that may be graphic, violent, sexual, or otherwise distressing.

Qualifications

Required/Minimum Qualifications: 2+ years experience in work requiring privacy, discretion, and/or exposure to sensitive situations or content (e.g., cybersecurity, digital safety, content review, the use and creation of content moderation tools, data annotation, paralegal, law enforcement) OR Bachelor's Degree in related field OR equivalent experience. 6+ months experience in a specialty compliance area (technical [experience with coding languages or working in cybersecurity, open-source communities, technical support, or related areas], legal [experience working as a legal assistant or other law or policy-based experience]). 1+ year(s) experience writing and reviewing JavaScript.

Additional or Preferred Qualifications: 3+ years experience in work requiring privacy, discretion, and/or exposure to sensitive situations or content (e.g., cybersecurity, digital safety, content review, the use and creation of content moderation tools, data annotation, paralegal, law enforcement) OR Bachelor's Degree in related field AND 1+ year(s) experience in work requiring privacy, discretion, and/or exposure to sensitive situations or content (e.g., cybersecurity, digital safety, content review, the use and creation of content moderation tools, data annotation, paralegal, law enforcement) OR equivalent experience. 6+ months of experience working and/or communicating with users and/or customers. 1+ year(s) experience in coding or working with version control systems.

GitHub Values

• Customer-obsessed
• Ship to learn
• Growth mindset
• Own the outcome
• Better together
• Diverse and inclusive

Manager Fundamentals

• Model
• Coach
• Care

Leadership Principles

• Create clarity
• Generate energy
• Deliver success

GitHub is the world's leading AI-powered developer platform with 150 million developers and counting. We're also home to the biggest open-source community on earth (and 99% of the world's software has open-source code in its DNA). Many of the apps and programs you use every day are built on GitHub. Our teams are dreamers, doers, and pioneers, leading the way in AI, driving humanitarian efforts around the globe, and even sending open source to Mars (and beyond!). At GitHub, our goal is to create the space you need to do your best work. We're remote-first and offer competitive pay, generous learning and growth opportunities, and excellent benefits to support you, wherever you are—because we know that people flourish when they can work on their own terms. Join us, and let's change the world, together.

GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate!