Donor Recruitment Account Manager

Job Description

Job Description

Donor Recruitment Account Manager

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Job Summary

The Account Manager plays a vital role in advancing Gulf Coast Blood's mission to save and sustain lives through the recruitment, engagement, and retention of blood donors and donor groups. Serving as the primary relationship manager for an assigned territory, this position builds strong partnerships with businesses, schools, community organizations, and civic groups to increase blood donations and ensure a reliable blood supply for the patients and hospitals we serve.

Through consultative relationship management, strategic territory planning, community outreach, and donor recruitment initiatives, the Account Manager owns, develops and grows donor accounts, identifies new partnership opportunities, and drives blood drive participation. This role combines sales, customer relationship management, event coordination, and community engagement to achieve collection goals while delivering an exceptional experience for donor groups and blood donors alike.

As an ambassador for Gulf Coast Blood, the Account Manager educates community stakeholders on the life-saving impact of blood donation and inspires ongoing commitment to programs that strengthen the health of our communities.

Just For You:

• Free Parking!

• Career advancement opportunities.

• Competitive compensation and benefits package.

• Engaging and exciting opportunity to SAVE LIVES.
  

Tips to thrive in our culture:

• Embody our Core Values of Commitment, Integrity, and Respect

• Work to actively create experiences that inspire others to save lives, each and every day.

• Embrace doing it right, making connections, and creating desired experiences.

• Comply with all organizational policies and standards, including safety rules, and be willing to report actual and potential violations to the appropriate supervisor or manager.

Essential Responsibilities

Relationship Management & Donor Group Engagement (40%)

• Develop, maintain, and strengthen relationships with existing donor groups through proactive account management and consultative partnership strategies.

• Promote Gulf Coast Blood's donor programs, including Commit for Life and group donor initiatives, to increase participation and long-term donor engagement.

• Serve as a trusted advisor to donor group leaders by providing guidance, support, and best practices for successful blood drive recruitment.

• Lead regular in-person meetings with donor group representatives to develop customized recruitment and marketing plans.

• Host donor group chairperson meetings, presentations, and educational sessions to foster engagement and strengthen partnerships.

Business Development & Territory Growth (15%)

• Prospect, cultivate, and secure new donor groups within an assigned territory through networking, community outreach, and targeted sales activities.

• Develop and execute territory growth strategies designed to increase donor participation, blood drive frequency, and overall blood collections.

• Analyze donor group performance, participation trends, and historical data to identify opportunities for growth and retention.

• Utilize relationship-based sales methodologies, including Integrity Selling principles, to expand partnerships and maximize account potential.

Blood Drive Planning & Execution (15%)

• Coordinate, schedule, and rebook blood drives in accordance with organizational guidelines and collection goals.

• Forecast future blood drive activity and proactively increase drive frequency to support organizational collection needs.

• Conduct site evaluations and inspections to ensure blood drive locations meet operational, safety, and compliance requirements.

• Attend and monitor blood drives as needed, addressing operational challenges and ensuring a successful donor experience.

• Support on-site donor recruitment efforts to maximize participation and collection outcomes.

Operational Excellence & Performance Management (15%)

• Lead regular collaboration (daily) with internal partners to ensure all blood drive logistics, communications, and operational requirements are completed accurately and on time.

• Monitor blood drive performance metrics and gather stakeholder feedback to continuously improve future events.

• Maximize the effective use of resources and scheduling capacity to achieve monthly collection goals.

• Participate in departmental meetings, sales reviews, and training initiatives to remain informed of organizational priorities and performance objectives.

• Accountable for achieving monthly and quarterly collection goals within assigned territory

• Track and report on key performance metrics, including donor participation, retention, and drive productivity

Community Education & Advocacy (10%)

• Serve as a Gulf Coast Blood ambassador within the community by delivering presentations, training sessions, and educational programs on blood donation, blood biology, and donor recruitment.

• Represent the organization at community events, partner meetings, and outreach initiatives to increase awareness and support for blood donation.

Compliance & Quality (5%)

• Adhere to all departmental policies, regulatory requirements, safety standards, and Standard Operating Procedures (SOPs).

• Ensure all activities are conducted in accordance with organizational guidelines and applicable compliance requirements.

Required Qualifications

Education

• Relevant degree in healthcare, science, business, logistics, or a related field; or an equivalent combination of education, training, and experience that demonstrates the knowledge required to perform the role.

• Foundational knowledge of regulated operations, safety practices, laboratory workflows, or inventory management—gained through formal education, vocational programs, military service, or job experience.

• Ability to read, interpret, and apply SOPs, documentation standards, and regulatory or safety guidelines.

Experience

• Demonstrated experience coordinating inventory, logistics, or operational workflows in a regulated or service-critical environment, with 1–3 years of relevant experience preferred.

• Certifications/sales training experience.

• Proven ability to follow SOPs, maintain accurate records, and support quality or compliance processes.

• Experience collaborating with cross-functional teams such as customers, patients, and frontline staff.

• Experience analyzing information, identifying risks, and resolving issues independently.

• Familiarity with CRM systems (e.g., HemaCollect, HemaConnect, or similar platforms).

• Experience handling time-sensitive information and creating action plans.
  

Certifications / Licenses

• Valid Texas Driver's License and acceptable driving record. Must have reliable vehicle to transport self to various donor and group sites (mileage, tolls and parking reimbursed).

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to travel between sites and attend community events.

• Prolonged periods of sitting, standing, and driving.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Combination of office, field, and community-based work environments.

• Frequent interaction with donor groups, community partners, and internal teams.

Travel:

Moderate local travel within assigned territory

Schedule:

Flexible schedule required, including evenings and occasional weekends to support blood drives and community events

Who We Are:

Since 1975, Gulf Coast Blood has been one of the nation’s largest community blood centers, serving 170 hospitals across 26 counties. Headquartered in Houston, we support the world’s largest medical complex—the Texas Medical Center—while operating 18 donor centers and hosting more than 7,000 mobile blood drives each year. As an FDA-accredited nonprofit, we provide high-quality human cellular material for both scientific and therapeutic use.

Some Jobs Change Lives. Others Save Them.

Think you have what it takes to save lives with us? We want to hear from you.

EQUAL OPPORTUNITY EMPLOYER STATEMENT

Gulf Coast Blood is an Equal Employment Opportunity Employer. Qualified applicants for positions are considered without regard to race/ethnicity, color, religion, national origin, age, pregnancy, sex, sexual orientation, gender identity, transgender status, military status, protected veteran status, disability status, genetic testing results, or any other basis or characteristic prohibited by applicable law, statute, regulation or Executive Order.