Senior Program Manager

Senior Program Manager

Infosys is seeking a Senior Program Manager—a strategic leader responsible for driving large-scale transformation and service delivery programs by establishing integrated delivery and governance models for global clients. The successful candidate will lead end-to-end transformation initiatives, including greenfield implementations, where new platforms, processes, and operating models are built from the ground up. This role requires the ability to bridge business strategy, technology, and execution, ensuring measurable outcomes and sustained business value. Experience in leading AI-enabled programs and leveraging AI to drive efficiency, innovation, and decision-making will be a key differentiator. The Program Manager will be accountable for aligning with client objectives, ensuring service resilience and scalability, and delivering high levels of client and end-user satisfaction. The role spans Service Excellence, Automation, Digital and AI-led transformation, Customer Experience, and Operations, with a strong emphasis on managing complex, multi-service line programs at scale.

Required Qualifications:

• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• 22+ years of relevant experience with majority in Information Technology programs
• 12+ years of relevant experience in managing large complex programs in any one of the industry verticals.
• Experience of managing senior stakeholders and complex ecosystem including external partners
• Excellent team management abilities
• Effective communication and team leader
• Candidate must be located within commuting distance of the following hub locations (Indianapolis,IN, Richardson, TX, Phoenix,AZ, Hartford,CT, Raleigh,NC, Houston, Bellevue,WA) or willing to relocate to the area.
• Ability to travel extensively.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Preferred Qualifications:

• In the role of Sr. Program Manager, you will be responsible for, but not limited to –
• Pre-Sales Support:
• Programs manage the pursuit.
• Collaborate with other units to develop client specific solution.
• Drive customer workshops, pre-RFP discussions
• Extend thought leadership for influencing / winning the deals.
• Program Delivery:
• Defining program plan, strategy and business benefits definition and refinement
• Managing the sponsors and stakeholders of the program
• Take end-to-end bottom-line responsibility of a pursuit.
• Achieving the program delivery goals with respect to time, budget, functionality and quality according to the program plan
• Ensuring right staffing for the program and mitigate resourcing issues from different areas where the skills are to be procured.
• Team management and team building
• Identification and mitigation of risks
• Creating status report for management – both internal and for customer
• Assist customer in defining business case for solutions.
• Financial (budget, vendors) management of the program
• Good networking skills
• Capability to create, review and challenge estimates.
• Knowledge of Agile practice at program level
• Ability to identify opportunities and support sales team in growth.
• Strong analytical skills and expertise in at least one domain or technology area
• Interpersonal
• Besides the professional qualifications of the candidates, we place great importance in addition to various forms personality profile. These include:
• High analytical skills
• A high degree of initiative and flexibility
• High customer orientation
• High quality awareness
• Excellent verbal and written communication skills

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

The job may also entail sitting as well as working at a computer for extended periods of time. Candidates should be able to effectively communicate by telephone, email, and face to face.