Collections - Associate II

Calling all innovators – find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Collections - Associate II You will be responsible for the collection, via inbound and outbound dialing of unpaid consumer debt in a call center environment. Assign consumer debt inventory and be held accountable for collection performance based on departmental assigned targets. Collect accounts in compliance with applicable regulations and internal performance standards so as to achieve a pre-set goal objective. Utilize skip-tracing tools to obtain up-to-date customer information. Provide daily coverage of all accounts until payment arrangements have been made. Detail all discussions and actions in collections system or database. High school graduate/GED Minimum of 1 year collections and/or customer service experience. Prior experience working in a call center Commercial Collections (B2B) experience Knowledge of collections regulations including to Fair Debt Collection Practices Act Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role. Fuel Your Life program to support physical, financial, social, and emotional well-being Paid holidays and generous time away policies No-cost mental health support through Employee Assistance Programs Unparalleled professional growth with training, development, and internal mobility opportunities Retirement planning and discounted shares with the Employee Stock Purchase Plan Medical, dental, vision, life, and disability insurance options available day one Tuition assistance and reimbursement program It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran. Apply using your legal name All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information. Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.