Assistant Service Manager

Job Description

Job Description

About Us:

Grady Management, Inc., a proud recipient of WTOP News's Top Workplaces of 2026 award, has been a trusted leader in multifamily property management since 1965. Our Culture by Design philosophy grounds our work in purpose, connection, and accountability - guiding how we lead, serve, and grow together. We believe exceptional communities are built by people who take ownership, act with intention, and understand the impact their work has on residents, partners, and each other. Here, every role contributes to something bigger: shaping experiences, strengthening communities, and driving meaningful results.

Job Summary:

We are seeking an experienced and dynamic Assistant Service Manager to join our team at 3350 @ Alterra Apartments in Hyattsville, MD. The ideal candidate will have experience with carpentry, appliance repair, heat pumps, plumbing, apartment turnover, and punch-out, along with strong customer service and team leadership skills.

Your Responsibilities:

• Prioritizes and assigns maintenance requests, coordinating staff schedules.
• Manages inventory, purchasing, and budget control for maintenance materials.
• Maintains accurate maintenance records, logs, and preventative maintenance schedules.
• Conducts daily inspections, performs proactive repairs, and responds to resident maintenance requests.
• Oversees move-ins, move-outs, and contract maintenance services.
• Complete other duties as assigned or requested.

What you offer:

• Bilingual (English/Spanish) is a plus.
• Valid driver’s license and reliable transportation required for daily onsite use.
• Minimum of 18 months experience in apartment maintenance.
• CFC Type II or Universal Certification and heat pump experience preferred.
• Must be available for after-hours emergency maintenance calls, including nights and weekends.
• Basic computer skills required.

What we offer you:

• Comprehensive Health & Wellness Benefits – Enjoy high-quality health, vision, and dental coverage, plus company-paid Life Insurance and Long-Term Disability (LTD).
• 401(k) Retirement Savings – Secure your financial future with our 401(k) plan, which includes a competitive company match.
• Generous Time Off – Enjoy a combination of vacation, sick leave, and paid holidays to relax, recharge, and take care of what matters most.
• Career Development Opportunities – Grow with us through internal career opportunities and pathways for advancement.
• Training and Education Assistance - We are committed to your growth and development, offering educational support, including internal training programs and financial assistance through our Educational Assistance Policy.
• Referral Bonuses – Earn bonuses for referring great employees to our team.
• Industry Associations & Networking Opportunities – As a Grady Management team member, you’ll have access to an extensive network of industry associations and affiliations, such as MMHA, AOBA, PMA, IREM, and NVAA.
• Make a Difference – Give back through our Grady Gives Back program, supporting initiatives that positively impact the communities we serve.

Next steps:

Are you ready to make a difference and grow with a company that values its people and communities? Interested candidates are invited to submit their resume outlining their relevant experiences above. Grady Management, Inc. is an equal opportunity employer, and is proud of our commitment to diversity and creating an inclusive, equitable environment for all employees

Grady Management was founded March 1965 and has grown to be a full-service Residential, Commercial & Real Estate Consulting Firm. Located in Silver Spring, Maryland, our company oversees multi-million dollar income producing real estate around the MD, VA & DC Metro area.

The main focus of Grady Management is to maintain the quality of real estate and provide environments where people wish to live and work while at the same time enhancing returns on investment. This framework presents a win-win situation for both owners and residents and the long term health of the properties. Our motto "Exceptional People Exceptional Communities" is more than just words for thousands of people living at communities managed by Grady Management.

We are an Accredited Management Organization (AMO)- a designation given by IREM, the Institute of Real Estate Management. Grady Management is in company with only three percent of management companies nationwide that hold that designation.

Company Description

Grady Management was founded March 1965 and has grown to be a full-service Residential, Commercial & Real Estate Consulting Firm. Located in Silver Spring, Maryland, our company oversees multi-million dollar income producing real estate around the MD, VA & DC Metro area.\r\n\r\nThe main focus of Grady Management is to maintain the quality of real estate and provide environments where people wish to live and work while at the same time enhancing returns on investment. This framework presents a win-win situation for both owners and residents and the long term health of the properties. Our motto "Exceptional People Exceptional Communities" is more than just words for thousands of people living at communities managed by Grady Management.\r\n\r\nWe are an Accredited Management Organization (AMO)- a designation given by IREM, the Institute of Real Estate Management. Grady Management is in company with only three percent of management companies nationwide that hold that designation.