IT Technician I

Granite State Gaming & Hospitality IT Technician IGranite State Gaming & Hospitality, a subsidiary of G2 Gaming, is committed to supporting community nonprofit organizations in New Hampshire through innovative entertainment, hospitality and gaming experiences. Our accomplished team of industry professionals have more than 150 years of experience and are ready to take charitable gaming to a whole new level; creating world-class venues, infusing more economic opportunities into the markets we serve while helping New Hampshire nonprofits thrive. We believe our innovative player experiences and enhanced operations can be a partnership that helps provide valuable resources directly to those organizations that are helping our friends and neighbors. We are currently open and developing first class gaming venues in Rochester, Hampton, and Littleton.As an IT Technician I, you'll provide technical support to employees, vendors, and casino operations across Granite State Gaming & Hospitality properties. You'll help troubleshoot computer, software, hardware, and network issues while keeping day-to-day technology running smoothly. You'll work with senior IT staff and vendors while gaining experience with casino gaming systems, point-of-sale equipment, networking, and other business technology.What You'll DoProvide technical support for computers, laptops, printers, phones, and mobile devicesTroubleshoot hardware, software, connectivity, and basic network issuesInstall, configure, and maintain IT equipmentAssist with employee onboarding and offboarding, including workstation setup and account accessSupport casino management systems, point-of-sale systems, audiovisual equipment, and digital signageAssist with network cabling, equipment installations, and technology upgradesWork with vendors and senior IT staff to resolve technical problemsMaintain IT equipment records and document support issuesProvide onsite IT support across company properties as neededAssist with after-hours maintenance and emergency support when requiredWhat You'll BringIT support experience, an IT-related degree, or equivalent certifications preferredBasic knowledge of Windows computers, software, and networkingExperience troubleshooting computers, printers, mobile devices, and other equipmentStrong customer service and communication skillsAbility to troubleshoot problems logically and document solutionsAbility to prioritize tasks and work independentlyWillingness to learn casino gaming technology, networking, and cybersecurityExperience in gaming, hospitality, retail, or similar environments is a plusWhat We RequireAbility to obtain and maintain required gaming licensesReliable transportation and ability to travel between company propertiesAbility to lift, move, and install typical IT equipmentAbility to identify and work with color-coded network cablingAbility to communicate clearly by phone and remote-support toolsAbility to perform hands-on IT work, including installing equipment and connecting cablesAbility to work in varying environments, including technology spaces and areas with noise or secondhand smokeFlexibility availability, including evenings, weekends, overtime, after-hours maintenance, and varying shifts as needed