Service Coordinator/Dispatcher

Dispatch/Service Department Specialist

The Dispatch/Service Department Specialist works in cooperation and partnership with the entire Service Department Team toward the single purpose of delivering exceptional service to our customers. The D/SDS will address and successfully resolve customer requests, questions, and complaints with the highest degree of professionalism, integrity, and respect. The D/SDS will engage with members of the service department team as well as any member of the Temp-Con organization to support our mission of delivering exceptional HVAC and refrigeration sales and service. The D/SDS will assist and support all facets of day-to-day operations of the service department. Salary commiserates with qualifications.

Requirements:

• Ability to dispatch service technicians to service calls and scheduled maintenance visits.
• Strong listening and clarification skills to properly assess and resolve issues in a professional and timely manner.
• Excellent computer skills and experience with MS Office, notably Word, Excel, and Outlook
• Ability to thrive in a fast-paced environment where every day is different, attention to detail a must, and taking ownership to follow a task through to completion is just what we do.
• Solid phone skills that have customer feel valued and appreciated.
• Ability to work as a team player, as well as independently with minimal supervision.
• Positive attitude with a can-do, will-do, get-it-done work ethic.
• Partner with dispatch to improve response time and scheduling efficiencies.
• Modify and maintain customer records, work orders and work performed, as well as invoicing and billing records.

Qualifications:

• High School Diploma or equivalent.
• 2+ years in customer service and inbound call handling.
• Excellent verbal and written communication skills.
• Ability to navigate multiple support center operations logistics and software.
• Excellent interpersonal communication skills and abilities

Related keywords: dispatcher, customer service, dispatch

Benefit Conditions:

• Only full-time employees eligible

Work Remotely

• No

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction.
• Detail-oriented -- would rather focus on the details of work than the bigger picture.
• High stress tolerance -- thrives in a high-pressure environment.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Dispatching: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Work Location: In person

Pay Range: $22.00 - $35.00 per hour depending on experience.

Behaviors:

• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations:

• Self-Starter: Inspired to perform without outside help

Experience:

• 2 years: Ability to handle a fast paced environment
• 2 years: Excellent interpersonal communication skills and abilities
• 2 years: Ability to navigate multiple support center operations logistics and software.
• 2 years: Excellent verbal and written communication skills
• 2 years: Customer Service Experience

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.