Customer Service/ Logistic Coordinator

Job Description

Job Description

We are looking for a detail-oriented Customer Service/ Logistic Coordinator to support delivery coordination and asset recovery operations for customers in the Bellingham area. This role serves as a key point of contact between clients, carriers, and internal teams to keep shipments moving smoothly and ensure service expectations are met. The ideal candidate is organized, communicative, and comfortable managing multiple time-sensitive tasks in a fast-paced environment.

Responsibilities:

• Coordinate white-glove delivery and asset recovery requests by gathering customer needs and translating them into clear service plans.

• Communicate with carriers to request pricing, compare multiple options, and prepare customer-ready quotes that align with account guidelines.

• Create accurate order confirmations and enter shipment details into company systems to support timely execution.

• Monitor active orders throughout the day, track shipment progress, and provide updates on critical deliveries or service changes.

• Maintain regular communication with customers, service providers, and internal staff to resolve questions and keep all parties informed.

• Document order activity, status changes, and service events thoroughly in transportation records and related files.

• Alert supervisors to delays, service concerns, or unexpected issues so they can be addressed quickly and effectively.

• Confirm that approved services are carried out according to customer expectations and quoted arrangements.

• At least 2 years of experience in customer service, logistics coordination, inventory support, or a related operational role.
• Strong verbal and written communication skills with the ability to share clear, timely information across multiple stakeholders.
• Proven ability to manage several priorities at once while staying organized and accurate.
• Sound problem-solving skills and judgment when handling service issues or delivery challenges.
• Comfortable working in a fast-paced environment with changing schedules and urgent requests.
• Proficiency with Microsoft Office applications, including email, spreadsheets, and document preparation.
• Ability to recognize when issues should be escalated to a supervisor for timely resolution.