Community Liaison

Community Liaison Austin

The Community Liaison is responsible for driving business development through targeted outreach to key community partners, including healthcare providers, clergy, and other local influences. This role requires close coordination with internal departments such as Scheduling, Quality Assurance, Finance, and Client On-boarding to ensure seamless service delivery.

We're looking for a thoughtful and strategic advocate for our clientssomeone who is proactive, well-organized, and resourceful in overcoming challenges. Success in this role also requires a collaborative mindset, as we value a strong team approach and expect this individual to contribute meaningfully across departments.

The Community Liaison plays a critical role in supporting the success of Cambridge Caregivers. This role includes not only traditional business development with aspects like selling and meeting growth targets but also client advocacy skills paired with the need for deep industry engagement.

Cambridge Caregivers has been in business since 2014. In that time, we have made a name for ourselves providing compassionate services for seniors, persons with degenerative diseases, and individuals undergoing post-operative care. Cambridge Caregivers is owned and operated out of Dallas, Texas with offices in Fort Worth, Houston, and Austin.

Responsibilities:

• Cultivate relationships with potential partners and referral sources including social workers, case managers, discharge planners, concierge doctors, and specialists among others.
• Actively seek out networking opportunities both inside and outside the industry. Cambridge Caregivers encourages participation in boards, committees, clubs, and other social gatherings in order to raise the profile and reputation of the Company.
• Consult with potential new clients. Inform those seeking care about appropriate options, our service offerings, our company policies and practices.
• Guide clients through the Engagement Documents should they need assistance. Follow up with clients missing data in their documents.
• Conduct initial visits and client assessments upon engagement of Company services.
• Carry out follow-up visits as necessary and ensure continued engagement with long-term clients.
• Coordinate visits, care-plan updates, and non-medical assessments with Quality Assurance, Scheduling, and the Director of Nursing.
• Maintain regular and effective communication with staff on your assignments and facilitate closed-loop communication between staff, the client, and Scheduling.
• Engage with and get to know staff in order to assist Scheduling with positioning appropriate assets with your clients.
• Assist with and attend regular staff round tables.
• Represent the Agency at conferences, expos, and vendor fairs.
• Utilize company CRM and other software to manage the client pipeline, track referral sources, prospective clients, and forecasts.
• Assist in follow-up from marketing events, communication, and campaigns.
• Cooperate with the Regional Development Director and COO to set realistic targets and budgets.
• Coordinate with Scheduling and Finance to ensure accuracy of client billing.
• Communicate with HR and Scheduling to keep operational staff apprised of upcoming staffing needs.

Core Competencies and Qualifications

• Required minimum of 5 years' experience, preferred 10+ years' experience in relevant field/s: Marketing, Sales, B2C, Customer Service, Community Engagement, Communication, Healthcare Sales, Services Sales, Home Health
• Bachelor's degree preferred
• Excellent oral and written communication and presentation skills.
• Superior interpersonal skills and a solid reputation among peers, professionals, and customers.
• Ability to work selectively with all levels of the organization.
• Capable of thinking creatively and on the spot.
• Ability to maintain a calm and respectful demeanor with clients, employees, and corporate colleagues, even in stressful situations.
• Aptitude for performing a variety of functions, multi-tasking, and picking up ad hoc projects or new skill sets as directed.
• Ability to self-manage and follow through on growth targets.
• Demonstrate initiative, discretion, enthusiasm, and desire to promote the mission and values of the Company.
• MS Office experience
• CRM experience

Job Details

• This job is Full-Time.
• Flexible, In-Person.
• Must be located in the Greater Austin Metroplex or willing and able to commute to our Austin office.
• Must also be willing to work from home on weekends and outside of regular business hours.

Benefits

• 401K with 4% Match
• Health Insurance
• Dental & Vision Insurance
• Gas Stipend
• Base Pay + Bonus Opportunities + Commissions
• Paid Time Off
• Employee Assistance Program

Cambridge Caregivers is an Equal Opportunity Employer.

Cambridge Caregivers is committed to providing high quality services to our clients and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Cambridge Caregivers are based on client care needs and an individual's qualification without regard to race, religion, nationality, sexual orientation, veteran status, or any other status protected by the laws or regulations in the locations where we operate. Cambridge Caregivers does not place or assign care, nor does it make employment decisions based on any of the aforementioned characteristics.