Team Leader

Description Position Summary The Shift lead is responsible for executing restaurant operations, in conjunction with the Restaurant Manager. The Shift Lead follows standard operational procedures for living the Brand Values and helping the brand thrive. Focus is on influencing guest‑centric culture that consistently delivers excellent guest service and food quality while ensuring compliance with policies, procedures, and regulatory requirements. Job Functions Maintains the restaurant’s brand image by ensuring cleanliness, proper maintenance, and excellent service. Treats all team members with respect and dignity. Follows company guidelines and executes protocols for daily activities to achieve excellence in restaurant operations. Encourages restaurant teams to consistently deliver outstanding guest service and food quality, adhering to brand systems, procedures, and food safety requirements to create a memorable guest experience. Collaborates with other team members to implement long‑term sales growth initiatives aimed at driving profitable sales growth. Regularly reviews, practices, and modifies operations as needed to continuously improve the guest experience. Supports the Restaurant Manager in identifying and training internal candidates for Shift Lead positions. Assists in training employees and ensures that operations are executed according to company standards. Interacts with guests and community, responding to their questions, concerns, and complaints promptly and professionally to achieve positive resolutions; escalates concerns to the Restaurant Manager as necessary. Aids the Restaurant Manager in using management information tools to analyze restaurant operational and financial performance. Helps identify trends and suggests actions for improvement. Monitors costs and ensures adherence to budget and restaurant goals. Complies with all state and federal labor laws and regulations. Requirements Education High school diploma or equivalent required; age requirements may apply in order to remain in compliance with State and Federal laws. Must be at least 18 years old. Experience 6+ months of restaurant operations experience. Skills / Knowledge / Abilities Must complete Shift Lead training classes and, in certain states, must be ServSafe certified. Ability to communicate in English is required; Spanish comprehension is helpful. Fundamental reading, writing, math and computer/POS skills are required. Must have access to adequate transportation and complete the administrative driving requirement. Physical Requirements May be required to reach, bend, stoop, climb, and/or lift up to 50 pounds. May be required to operate/access equipment at standard heights while walking or standing during entire shift. Hazards include, but are not limited to, slipping, tripping, burns, cuts, abrasions, and falls. Must be willing to work a variety of shifts, sometimes exceeding eight hours, based on operating hours. Must be able to work weekends and holidays. Position Competencies Organization Customer Focus – Is dedicated to meeting the expectations and requirements of internal and external customers; obtains first‑hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Dealing with Ambiguity – Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty. Functional / Technical Skills – Has the functional and technical knowledge and skills to do the job at a high level of accomplishment. Learning on the Fly – Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything. Position Listening – Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees. Problem Solving – Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t stop at the first answers. Time Management – Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities. Reasonable Accommodation Applicants with disabilities may be entitled to reasonable accommodation under federal, state, and local laws. Jack in the Box is committed to providing reasonable accommodation for qualified individuals with disabilities, as well as for those with certain religious beliefs or observances. This ensures that they have equal opportunities and can perform the essential functions of their jobs. If you need assistance completing this application or require help participating in the application process, please inform the company's personnel representative. Benefits Medical, & 401k for eligible employees PTO (including vacation and holiday) Flexible Schedules Medical Insurance FREE DAILY MEAL Promotional Opportunities Make a competitive wage between $15.00 to $21.00 Jack in the Box is proud to carefully select talented individuals and bring them together to create amazing flavors. We value the diversity our employees contribute and the unique perspectives they add to our team. Our employment decisions and rewards are based on job responsibilities, business needs, and individual performance merit. We do not consider age, gender, race, religious affiliation, Veteran status, sex, gender identity, sexual orientation, disability, or any other protected category recognized by applicable federal, state, or local laws. #J-18808-Ljbffr