Field Service Engineer II- Greenville, NC
$26.5 - $53 per hourAbbott
Abbott seeks a Field Service Engineer II for its Diagnostics Division to install, maintain, and troubleshoot diagnostic instruments across the Greenville, NC territory. This remote, field-based role requires ensuring customer satisfaction, regulatory compliance, and reliable instrument performance that supports patient care decisions.
Responsibilities
- Install, maintain, and repair diagnostic instruments to ensure optimal performance and compliance standards
- Diagnose technical problems, document resolutions, and close service calls within defined timelines
- Manage customer issues from resolution to escalation and build strong relationships
- Plan service visits, maintain inventory, and support on-call and training coverage as needed
- Meet service sales targets, cost of service metrics, and key performance indicators for assigned accounts
Requirements
- Bachelor's degree or equivalent relevant experience
- 2-5 years of engineering or laboratory technology experience
- Valid driver's license and ability to travel 25% within territory
- Strong troubleshooting skills with laboratory instrumentation
- Proficiency in computer applications and remote computing tools
- Effective communication and interpersonal skills
Compensation: $26.50–$53.00/hour
Vacancy posted 11 days ago
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