Express Lube Advisor

Subaru Express Service Representative (Advisor)

Location: Subaru Express Service Position Type: Entry Level

Our Subaru Express Service team is looking for a customer-focused Express Service Representative. This entry-level position is perfect for someone who enjoys helping people, providing warm and welcoming interactions, and keeping a positive atmosphere in a fast-paced environment.

You will report to the Service Manager.

This is an on-site position in Yorkville, NY.

You'll be the first contact for our guests—greeting them with a smile, listening to their concerns, and ensuring they feel valued throughout their service experience. We'll provide all the training you need, so we require no advanced technical knowledge. What matters most is your excellent attitude, teamwork, and commitment to showing up every day ready to help our customers.

What you'll do:

• Provide warm, professional greetings to every customer upon arrival.
• Listen to customer concerns and ensure they feel heard and understood.
• Communicate with customers about wait times and service updates.
• Create a positive and comfortable customer experience from drop-off to pick-up.
• Help with simple check-in and check-out steps using basic computer systems.
• Support the flow of the Express Service lane by coordinating with team members.
• Maintain a clean, organized, and welcoming service environment.
• Uphold Subaru's standards of hospitality and customer care.

What you'll bring:

• Genuine experience helping people and providing exceptional customer service.
• You'll have a friendly attitude.
• Excellent attendance and reliability—our customers and team count on you!
• You will work in a fast-paced environment while staying positive.
• You will have basic computer experience (typing, simple data entry, navigating menus).
• You will be meet set goals.
• High School diploma or equivalent required.
• Must be 18 years or older.

Compensation

Estimated Annual Earnings: $35,000–$47,000 Actual compensation may vary based on experience and other factors.

Benefits

• Competitive pay
• Medical, Dental & Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Our Commitment

We are a drug-free workplace and an equal opportunity employer. We provide equal employment opportunities for all applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. We also consider qualified applicants with criminal histories consistent with legal requirements.