Service Concierge & Customer Experience Lead

Service Advisor At Byers Dublin Subaru, we strive to make every customer a customer for life. As a family owned and operated business since 1897, we know happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Byers Dublin Subaru is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years. Byers is an Equal Opportunity Employer conducting business in a drug free work environment. Benefits Medical, Dental & Vision Flexible Spending Accounts Short & Long Term Disability Life Insurance 401K Plan + Company Match Vacation Pay Paid Holidays Growth opportunities Paid Training Employee vehicle purchase plans Family owned and operated Long term job security Health and wellness Flexible Work Schedule Discounts on products and services Responsibilities Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service. Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer. Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled. Ensures that the daily inventory of technicians' time is consistently sold to service customers. Distribute work between technicians efficiently. Must be able to work Monday - Friday with rotating Saturdays. Qualifications Organized and friendly personality Demonstrated ability to manage others Time management skills Fantastic communication skills with your customers Professional, well-groomed personal appearance. Clean driving record Willing to submit to a pre-employment background check & drug screen #J-18808-Ljbffr Byers Auto