Director of First Impressions (Customer Service Expert)

Director of First Impressions (Customer Service Expert)

Germain Motor Company - Columbus, OH Locations

Full-Time with availability Monday through Saturday/various shifts

Previous Customer Service Experience

Pay based on experience

Germain Offers:

• Medical, Dental, and Vision Insurance
• 401(k) Savings Plan
• Paid Vacation
• Paid Company Holidays
• Company Outings and Activities
• Ongoing Professional Development
• Employee Discounts
• Family-Friendly and Inclusive Culture
• Career Growth and Internal Promotions
• Custom and Competitive Wage Plans
• CLOSED on Sundays to create a schedule that allows you a job and a life

As the Director of First Impressions, you will play a crucial role in delivering outstanding customer service while contributing to the growth and success of the dealership.

Responsibilities:

• Warmly answers the phones, creating a positive and professional first impression.
• Guide guests to various departments within the dealership, answer questions clearly, and address any concerns with empathy and knowledge.
• Handle administrative tasks with efficiency and accuracy.
• Maintain a welcoming and organized reception area, fostering a positive environment for guests.

Qualifications:

• Exceptional communication and interpersonal skills, with a focus on building rapport and exceeding guests' expectations.
• Positive and friendly demeanor with a genuine passion for customer service.
• Strong organizational skills and the ability to prioritize tasks effectively in a busy environment.
• Proficient in Microsoft Office Suite and comfortable learning new technologies.

At Germain, our mission is to attract, develop and retain exceptional people to deliver an outstanding experience that creates loyalty beyond reason, one customer at a time.

For immediate consideration, visit us at GermainCareers.com.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.