Head of HR Services (m/w/d)

When what you Crave is a job that combines creative, challenging and ever-changing work with an experienced, inclusive team committed to create memorable moments every day, only White Castle hits the spot!

We’re America’s first fast-food hamburger chain with more than a century of service to a nation of Cravers. The Team Member Services Manager – Divisions role is to be the Team Member Services point of contact for assigned manufacturing plants in the Meat, Bakery and Retail Food (Groups). The incumbent will visit every facility on a scheduled and consistent basis. The responsibilities involve handling the day-to-day personnel issues in the Manufacturing Divisions, as well as the Home Office and Restaurant Division (Regions) as needed, helping to ensure that team members and management are following labor laws and Company policies and procedures, and are satisfied and well-informed. This person will provide assistance and support to Company and Department leadership to ensure timely and successful completion of team member related projects and discovering and addressing issues before they become a larger problem. The TMS Manager will be involved with all disciplinary actions and investigations and have frequent contact with the Division Director and above, as well as Plant Managers. What we are looking for Bachelor's degree in Human Resources or related field, a good understanding of general business principles, and a thorough knowledge of Human Resources;

A minimum of three years’ experience working in a Human Resources function;

Personal computer experience and an understanding of appropriate software packages;

Effective communication skills, both oral and written, as well as good judgment and solid people skills providing timely and consistent feedback to Team Members and Manufacturing Division Leadership;

Subject matter expert in labor laws and remain up to date on any changes;

Flexibility to travel based on plant needs will be required; travel will vary week to week and could be up to 40-45% driving to plants and other assigned locations as needed. Overnight stays may also be required based on scheduling needs;

Bi-lingual abilities (English and Spanish) strongly preferred.

What you will do Manage day-to-day personnel issues at the plants;

Accessible to address team members’ concerns, investigate and resolve complaints; Provide guidance to Divisional management on handling team member concerns and encourage communication;

Travel to all plants (and Regions if necessary) to conduct interviews; Assist Team Member Services Department in handling Home Office and Regions’ team member day-to-day team member relations if necessary;

Through the Division Leadership teams, work with TMS Department and the Training Department in creating, updating, streamlining, and maintaining programs, plans, policies, procedures, training materials and services for the plants;

Work with Plant Managers and supervisors to find and retain team members for assigned plants; work with temporary agencies if needed;

Availability for panel interviews for new hires and internal promotions;

Work with Talent and Attraction/Staffing Administrator and ATS partner as needed to support recruitment initiatives;

Work closely with management and supervisors in the Manufacturing Division to ensure compliance with all applicable labor laws; work with Legal Department, manager, and other members of the TMS Department in resolving any charges of discrimination or human rights violations;

Conduct audits of all team member files and ensure proper file maintenance and compliance with respect to Company, state, and federal laws;

Respond quickly and appropriately to any union organizing activities; Proactively recommend plans and programs to reinforce our preference for a union free status; stay on the forefront of union related news and updates in terms of fair labor practices;

Our people are passionate about what they do, the product they sell, and the customers they serve. Programs and benefit eligibility varies based on the average hours worked, location and length of service at White Castle.

Medical Plans

Dental & Vision Plan

Company paid Life Insurance and AD&D (buy-ups available)

Paid holidays

Holiday bonuses

Employee Assistance Program

Tuition reimbursement

Scholarship opportunities

Community service opportunities