Human Resources Business Partner

Human Resources Business Partner

At OneDigital, we are on a mission to help people do their best work and live their best lives. From the services we offer to the way we show up for each other each day, we are fueling dreams, achieving big goals, and embracing each other's truest selves.

The Human Resources Business Partner leads efforts in maintaining and enhancing clients' relationships, fostering a positive workplace culture, and ensuring compliance with employment laws and company policies. The HRBP is the main escalation point for any client related inquiries. This person acts as a strategic liaison between different internal business partners and Resourcing Edge clients. The Human Resources Business Partner assumes responsibility and accountability to meet or exceed the company's performance goals, especially in quality, client retention and productivity. This position also maintains standard operating procedures and updates training materials.

As a key team member of Resourcing Edge (RE), the Human Resources Business Partner has an integral role in supporting the mission of Resourcing Edge, to enable companies to focus on their success.

This is a hybrid position based in our Regional Corporate office in Westerville, OH.

Responsibilities

• Developing new client relationships and serve as direct contact for the client key stakeholders and decision makers.
• Provides guidance and support to client inquiries regarding payroll, benefits, human resources, and general employee relations as applicable, escalating to partnering departments as needed.
• Manage ongoing long-term client relationships by resolving issues, communicating any changes in program parameters, providing procedure updates, etc.
• Meet with assigned clients quarterly or by defined schedule to determine service quality and/or service needs.
• Ensure clients maintain a favorable perception of RE's service delivery and quality.
• Ensuring the streamlining of information flow between clients and the organization, escalating discussions, as appropriate, regarding technology related issues, expectations, concerns, and procedural changes.
• Conduct new client orientations, including benefits enrollment, and new hire onboarding.
• Conduct demos of web and software products for prospective clients and provide software training for new clients and/or new client contacts.
• Provide training to client contacts on RE's services, process, payroll systems, employee benefits and support procedures.
• Provides feedback and suggestions on RE products, issues, processes, and procedures to enhance efficiency and continuous improvement for service delivery.
• Evaluate, and act to improve client satisfaction with all aspects of the organization's services by working with leadership and operations to proactively supply client needs.
• Monitor and report on open inquiry case management issues by serving as an additional escalation point to resolve client issues.

Qualifications, Skills and Requirements:

• Proficiency in Microsoft Office, HRIS systems, PowerPoint, Outlook, etc.
• Must be able to work in a fast-paced environment with the ability to multi-task.
• Must have excellent oral, written, and interpersonal communication skills.
• Must have demonstrated ability to work effectively in a diverse workforce.

Education, Training and Experience:

• Bachelor's degree preferred; or 6+ years' experience will be accepted in lieu of degree.
• 3+ year's professional Operations, Client Services, Account Management and/or Sales experience.
• Demonstrated ability in customer service, and problem resolution is required.

OneDigital is an equal opportunity employer. Not only as a matter of standard, but to honor and celebrate our differences. We believe that the power of ONE starts with you. We are committed to cultivating and preserving a culture that celebrates diversity, insists on equity and inclusion, and connects us. Ensuring our people feel seen, valued, respected, and supported is fundamental to our core values and business goals.

OneDigital provides equal employment opportunities to all employees and applicants for employment regardless of their protected characteristics. Pursuant to local Fair Chance Ordinances, we will consider qualified applications with arrest or conviction records for employment.

This posting will remain live while OneDigital is actively accepting applications. Once candidates have been selected, the posting will be removed.