Veterinary Customer Service Representative

Client Service Representative CareVet of Columbus

CareVet of Columbus is growing, and we're excited to welcome a compassionate, service-oriented Client Service Representative to our team.

Under the new leadership of Dr. VanGundy, Medical Director, our hospital has elevated the practice of medicine to the highest standards. We are committed to delivering exceptional patient care, practicing evidence-based medicine, and creating positive outcomes for every pet and family we serve.

As the first and last impression of our hospital, our Client Service Representatives play a vital role in creating an exceptional client experience while helping ensure every pet receives the care they deserve. If you are passionate about helping people, love animals, and thrive in a fast-paced, team-focused environment, we invite you to join us.

About the Role

As a Client Service Representative, you will be the face of CareVet of Columbus. You will greet clients, coordinate appointments, support communication between clients and the medical team, and help create a welcoming experience from the moment a client walks through our doors or calls our hospital.

Your ability to provide compassionate service, stay organized, and support hospital workflow is essential to delivering the highest level of patient and client care.

What You'll Do

• Welcome clients and patients with professionalism, warmth, and compassion
• Schedule appointments while maximizing patient access and doctor utilization
• Answer incoming phone calls and respond to client questions with confidence and empathy
• Coordinate communication between clients, veterinarians, and the medical team
• Review treatment plans, estimates, and discharge instructions with clients
• Process payments and accurately manage financial transactions
• Maintain accurate electronic medical records
• Assist with appointment confirmations and forward booking to ensure continuity of care
• Support online scheduling and hospital workflow initiatives
• Maintain a clean, organized, and welcoming reception area
• Collaborate with the entire hospital team to provide an exceptional client experience

What We're Looking For

Client Service Skills

• Outstanding communication and interpersonal skills
• A friendly, professional, and compassionate demeanor
• Ability to remain calm and organized in a fast-paced environment
• Strong problem-solving and multitasking abilities
• Commitment to creating positive experiences for every client and patient

Professional Skills

• Excellent attention to detail
• Strong computer and data entry skills
• Ability to prioritize multiple responsibilities throughout the day
• Dependable, punctual, and team-oriented
• Positive attitude with a willingness to learn and grow

Qualifications

• Previous veterinary client service experience preferred
• Experience in customer service, hospitality, or healthcare welcomed
• Comfortable learning veterinary software and technology
• High school diploma or equivalent required
• Ability to work collaboratively with veterinarians, RVTs, assistants, and fellow Client Service Representatives

Why CareVet of Columbus?

At CareVet of Columbus, we believe exceptional patient care begins with an exceptional client experience. Our Client Service Representatives are valued members of the healthcare team and play an essential role in helping pets receive timely, compassionate, high-quality care.

You'll be part of a collaborative team committed to continuous improvement, professional growth, and creating positive outcomes for every patient and every client who entrusts us with their pet's care.

We Offer

• Competitive compensation
• Comprehensive benefits package
• Paid time off
• Continuing education and professional development opportunities
• Employee pet care discounts
• Opportunities for career advancement
• A collaborative culture built on teamwork, compassion, and excellence
• The opportunity to make a meaningful difference in the lives of pets and their families every day

Join Our Team

If you're looking for more than just a customer service positionif you're looking to be part of a team that values compassion, collaboration, and excellence in veterinary medicinewe'd love to meet you.

Apply today and become part of the CareVet of Columbus team, where every interaction helps create positive outcomes for pets, clients, and one another.