Management and Program Assistant (Administrative Support)

Administrative Support Duties

Performs a combination of routine, multiple and varying administrative tasks in support of agency administrative programs, policies, and procedures.

Applies experience and advanced knowledge to plan and perform administrative assignments with a broad understanding of how administrative assignments contribute to organizational activities. Specialized assignments may include the following:

• Initiates requests for personnel actions and other documents required to fill vacancies and effect other personnel actions (promotions, details, resignations, certification, etc.).
• Coordinates questions with the servicing HR office regarding personnel actions, routine discrepancies, and missing/vague guidance.
• Maintains and updates organizational systems to ensure accurate account of staff levels, employee position assignments and employee status.
• Collects, compiles and formats historical and trending financial information to contribute to the preparation and submission of budget requirements.
• Modifies and maintains automated systems for tracking obligation and expenditures of funds throughout the execution phase of the annual operating budget cycle.
• Initiates or reviews procurement requests for equipment and other items as needed. Ensures justification of requested items meet criteria for expenditures.

Ensures effective management and internal controls of assigned agency property through periodic inventories in accordance with agency guidelines. Performs time and attendance duties for large groups of employees with varying and/or frequently changing working times, shifts, schedules, premium pay entitlements, pay systems, position tenure, and/or collective bargaining unit differences. Utilizes travel system to initiate, complete, review, and validate travel authorizations and vouchers to ensure compliance with governing guidelines. Ensures compliance with facility, regional, and service area facility security guidelines and policies governing the issuance of keys, parking decals, identification badges, proximity cards, and other access credentials for FAA employees, contract employees and visitors. Independently uses a variety of software to prepare narrative and statistical reports, graphs, and charts. Accomplishes work under the general supervision of a manager and minimal oversight of a team lead or higher-level professional.

Demonstrates considerable independence in planning time, and coordinates only as needed with a manager or more experienced employee to prioritize assignments and use assigned resources.

Established policies/procedures provide guidance for most assignments but allow some discretion for the employee to select the most appropriate approaches or to recommend new approaches. Resolves most problems and work issues without the assistance of a manager or more experienced employee. Identifies and informs managers and/or other employees of problems/issues that require their attention and helps them develop and recommend solutions. Provides guidance to lower-level support staff members for handling routine problems and issues. Work is reviewed periodically, typically through status reports and at completion, to ensure policy compliance and alignment with the requirements of projects and/or work activities.

Completed work is compliant and accepted without significant changes. Work impacts the effectiveness and efficiency of administrative services provided to facilities geographically dispersed through a district. The workforce and the organization rely heavily upon this position for accuracy and timeliness in the completion of assigned tasks. Work activities typically support multiple projects/programs and contribute to the objectives of one or more organizational units and/or major subdivisions. Contacts arc typically internal and external.