Medical Information Specialist- RN

Uniphar – Who we are. With a workforce of more than 3500 employees spread across Ireland, United Kingdom, Mainland Europe, MENA, and the USA, Uniphar is a trusted global partner to pharma and MedTech manufacturers, working to improve patient access to medicines around the world. Uniphar provides outsourced and specialized services to its clients, leveraging strong relationships with 200+ of the world’s best-known pharmaco-medical manufacturers across multiple geographies, enabled by our cutting-edge digital technology and our highly expert teams. Uniphar is organized into three key divisions: Supply Chain & Retail, Global Sourcing, and Pharma. This position will support human resources across the US division. Visit our website to learn more: Uniphar.US Culture at Uniphar Uniphar is a combination of many businesses each with their own identity, culture, values, and ways of working. Uniphar lives and breathes four key pillars which unpin and support our culture. v We have a people first approach - we do the right thing. v We support an entrepreneurial spirit where adaptability, commitment & resilience is embodied in our way of working. v We have a Common Purpose that connects our diversified businesses and people. v Finally, Trust is at the heart of how we operate. Everything Uniphar does is enabled by our people, and, as we continue to grow domestically and internationally, we become more diverse. This diversity fuels our business and culture. Sustainability Sustainability is at the core of what we do and is deeply embedded in our business strategy. We want to contribute positively to the people and the world around us. Running our business in a sustainable way ensures that Uniphar will continue to prosper in the long-term. We are focused on ensuring that each of the five pillars of our sustainability strategy are a fundamental part of our decision-making process. Visit our website to learn more: Uniphar.us Role Overview: Medical Information Specialists are highly trained on the regulatory aspects of communicating with patients, caregivers, and health care professionals, including the handling of AEs, Medical Device Reports, and PQCs. We are looking for an experienced Medical Information Specialist RN in any state with an unrestricted license. The right candidate will have clinical experience, call center experience and have a current or past job title of Medical Information Specialist and enjoy working remotely. As a Medical Information Specialist, you are responsible for providing specific medical information and product support to healthcare professionals and patients. You will offer support services which require substantial knowledge, judgment and nursing skills based upon principles of psychological, biological, physical and social sciences. You will serve as a clinical and educational resource to other departments and health care practitioners. You will document adverse events and product complaints in accordance with FDA regulations and other regulatory agency requirements. You will be working with products with specific indications, complex mechanisms of action and specific administration techniques which will need a strong comprehension of pharmacology. Candidates must have experience as a Medical Information Specialist and answer all questions to be considered for this position. Education/Experience: Previous experience as a Medical Information Specialist is required. One year clinical experience preferred to ensure proficiency with clinical assessment practices. Previous experience in a call center preferred. Must be able to use dual monitors and technology autonomously. Experience with MIQ, SharePoint, SalesForce and Genesys phone system. Certificates and Licenses: Valid and unrestricted RN license (any state) in good standing required. Additional certifications as may be required by scope of program and client contractual requirements. Duties and Responsibilities include the following: Maintains a working knowledge of program guidelines, FAQ’s, products and therapeutic areas related to assigned programs. Keeps current with existing treatment trends, treatment standards and updated indications related to assigned programs and products. Follows standard operating procedures for all support-related activities. It is essential to maintain compliance with HIPAA at all times when handling protected health information. Maintains company, employee, and customer confidentiality, as well as compliance with all HIPAA regulations. Resolves product issues and provides appropriate scripted responses. Identifies information requests that are within the scope of the program and provides callers with the necessary information. Provides appropriate additional information and/or resources to callers upon request. Recognizes and handles adverse event reports as outlined in the program standard operating procedures. Recognizes and handle product complaint reports as outlined in the program standard operating procedures. Documents each call properly, using the call record form in the program software database. Maintains the knowledge of drug side effects and interactions. Knowledge, Skills and Other Abilities: Accomplish goals without creating distractions or disruptions to other employees Must be at work, on time and ready to work at scheduled start times with limited schedule deviations Remain professional even in times of stress or frustration - this is a customer service call center role. Must have strong customer service skills! Strive for thoroughness and accuracy when completing tasks Motivated to perform at your best and assist the team with meeting both internal and external goals Computer proficient, with demonstrated knowledge of Internet navigation and research Positive work attitude Well-established time management skills Professional level oral and written communication skills Ability to provide courteous customer service in a consistently efficient manner Ability to work well with various personalities and within a team Participate in continuous quality improvement activities Experience as a Medical Information Specialist Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit and use hands. The employee is occasionally required to stand. Equal Opportunity Employer Uniphar recognizes the right of an individual to work and to advance on the basis of merit, ability, and potential. It is the policy of Uniphar to ensure that job applicants are considered, and that employees are treated during employment, without regard to their race, color, religion, creed, sex, national origin, age, physical or mental disability, veteran status or Vietnam-Era veteran status, citizenship, marital status, domestic partnership status, familial status, gender identity, sexual orientation, legally protected medical condition (including pregnancy, childbirth, or related medical condition), genetic characteristics or other characteristic, condition or classification protected by federal, state, or local law. Uniphar is committed to the principles of equal opportunity and resolves to ensure equal opportunity in all employment practices. Job Type: Full-time Application Question(s): Have you ever held the title of Medical Information Specialist? Work Location: Remote