Control Manager - Senior Associate

Payments Controls Governance Lead

Join our Payments Controls Governance team, where you'll help shape the governance and controls agenda for a global organization. We value your strategic mindset, collaborative spirit, and drive to make a meaningful impact. Together, we foster an inclusive environment that empowers you to challenge the status quo and deliver results.

As a Payments Controls Governance Lead in the Payments Controls Governance team, you will drive governance reporting, risk assessments, thematic analysis, and control environment enhancements. You'll partner across business, technology, risk, compliance, and audit teams to strengthen our control framework. Your work will support informed decision-making and proactive risk management, helping us deliver on our commitment to operational excellence and regulatory compliance.

Job Responsibilities

• Lead governance reporting, risk assessments, and thematic analysis across the global Payments organization
• Drive enhancements to the control environment by partnering with business, technology, risk, compliance, and audit teams
• Represent Payments in regulatory and annual impact assessments, ensuring completeness and audit readiness
• Deliver critical regulatory communications and socialize updates to senior stakeholders
• Act as a subject matter expert on policy and standard governance requirements
• Identify and manage control gaps, governance inefficiencies, and emerging risks through independent analysis
• Implement practical, risk-based solutions to strengthen the Payments control framework
• Champion automation and data-driven decision-making by streamlining assessments, reporting, and controls processes
• Leverage data, analytics, and tooling (e.g., Tableau, Alteryx, PEGA) to drive transparency and risk mitigation
• Lead meetings and participate in working groups on operational risk events and governance
• Develop and deliver executive-level presentations and reporting that translate complex risk topics into actionable insights

Required Qualifications, Capabilities, and Skills

• Experience leading governance, regulatory, audit, remediation, or firmwide initiatives across complex, matrixed organizations
• Strong understanding of Payments products, processes, risks, and control frameworks
• Ability to identify emerging themes, assess business impact, and clearly communicate insights to senior stakeholders
• Confident communicator and influencer with the ability to challenge the status quo and build consensus
• Demonstrated ability to operate independently, prioritize competing demands, and drive outcomes with urgency
• Strong analytical and problem-solving skills, translating complex issues into actionable recommendations
• Bachelor's degree (or equivalent experience) and proven track record delivering results across Governance, Controls, Risk, Audit, or Financial Services

Preferred Qualifications, Capabilities, and Skills

• Experience identifying operational efficiencies and leveraging data, reporting, and automation tools to enhance governance
• Collaborative, solutions-oriented mindset with strong ownership and accountability
• Ability to partner effectively across global teams
• Familiarity with data analytics and automation tools such as Tableau, Alteryx, and PEGA
• Experience developing executive communications, status reporting, and senior leadership forum summaries
• Prior experience serving as a primary point of contact for auditors and testers
• Knowledge of regulatory governance requirements and control environment strategy

**To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this role. Likewise, JPMorgan Chase & Co. will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit, including optional practical training (OPT) or curricular practical training (CPT).**

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.