Phlebotomist-Patient Services Representative

Patient Services Representative

At MultiCare, you're more than just a job title — you're part of a team built on trust that cares for each other, our patients and our communities. Belonging here means living our mission and values every day. If your purpose and passions align with ours, you'll find a place to grow, do meaningful work and build a career you love in a community that feels like home.

FTE: 0.001, Shift: Days, Schedule: Monday-Friday and occasional Saturday day shift. Needs to be available for on-call starting as early as 6am and get off as late as 6pm.

Position Summary

The Patient Services Representative (PSR) is an excellent opportunity at MultiCare to support our Lab Services. In this role, you will be responsible for patient registration and order entry, phlebotomy, and specimen processing. You may also be responsible for specimen pick-up in offices, report sorting and delivery, supply delivery, and other tasks related to the operation of the specific location.

Requirements

• High school graduate or equivalent preferred
• Current Medical Assistant-Certified, Medical Assistant-Phlebotomy Certification, or Medical Assistant-Phlebotomist eligible - must complete the training and submit application within 90 days of hire
• Completion of phlebotomy course or training preferred
• Phlebotomy experience preferred
• Previous experience dealing with the public preferred

About Tacoma General Hospital

MultiCare Tacoma General Hospital, in the heart of Tacoma, WA, is a 367-bed regional medical center delivering cutting-edge care. With a 24-hour Emergency Department, Level II Adult Trauma Center, advanced cardiac, neurological, orthopedic and robotic surgery, Tacoma General combines innovation with compassionate care. Home to the MultiCare Regional Cancer Center, a Family Birth Center and specialized neonatal care in partnership with Mary Bridge Children's, our collaborative, mission-driven teams offer a rewarding environment for career growth and professional excellence.

About the Tacoma Community

Tacoma, just 30 miles south of Seattle, blends big-city amenities with the beauty of the Pacific Northwest. From scenic waterfronts and mountain trails to vibrant arts, dining and brewery scenes, Tacoma offers something for everyone — outdoor enthusiasts, families and young professionals alike. With strong schools and universities, it's a city where you can live, work and play.

Why MultiCare?

Rooted in the local community

Partnering with patients, families and neighbors across the Pacific Northwest for more than 140 years.

Growth and education

Competitive tuition assistance, award-winning residencies, fellowships and career development to invest in you.

Well-being and support

Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared in your work and life.

Living our values

Respect, integrity, kindness and collaboration guide how we care for patients, communities and each other.

Belonging for all

Resource Groups and outreach programs help ensure every team member feels safe, seen, heard and valued.

Pacific Northwest lifestyle

Work and live where natural beauty, adventure and strong community connections are part of everyday life.

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $24.40 - $37.14 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant's years of experience align.

Associated benefit information can be viewed here.