Patient Services Rep

Rainier Orthopedic Institute Clinic Puyallup, 3801 5th St SE, Puyallup, Washington, United States of America Job Description At Proliance Surgeons our patients come from all walks of life—and so do we. We hire and support people from diverse backgrounds, fostering growth and development to make Proliance a great place to work. Our unique experiences and perspectives help us deliver Exceptional Outcomes, Personally Delivered . We are proud to offer a comprehensive and competitive benefit and pay package including health coverage, 401k with match and profit share, PTO and more! For further details regarding Benefits and Washington State Minimum Wage details please visit our careers page at Compensation during the offer process will be determined based on factors such as compensation structure, experience, qualifications, and internal equity. Be part of who we are! Position Summary The Patient Services Representative (PSR) represents the face of Proliance Surgeons and the first impression for our patients and their loved ones. The PSR acts as a liaison associate for patient appointments, accommodation, and access to the physician. This includes booking appointments including follow‑ups, greeting patients, using appropriate medical terminology while verifying eligibility, processing necessary information to support that activity, and triaging with physicians and medical assistants on acute scheduling problems. Schedule Friday – Saturday, 5:45 am – 6:45 pm (two 12‑hour shifts). Training will be Mondays and Tuesdays for the first 3–4 weeks. Key Duties and Responsibilities Provide exemplary customer service, both in person and on the phone. Greet and direct patients, vendors, and visitors. Follow established protocols to schedule patient appointments, check in/verify information for established and new patients, confirm insurance/referral, and ensure consent forms and all patient information are up to date in practice management software and electronic medical record systems. Answer a multiline phone system and screen calls as necessary; take messages, schedule appointments, and direct calls/messages to appropriate staff or physicians. Identify payor source, verify insurance eligibility and financial status. Enter personal health and financial information into the practice management system with a high rate of accuracy; comply with federal and local laws to ensure patient privacy. Assist patients with the check‑in process, completion of paperwork or forms when necessary. Proactively communicate appointment status, wait times, or cancellations/re‑scheduling. Review records for completeness, print necessary updates, and keep records in order. Check physician clinic schedule for accuracy. Collect and post copays, coinsurances, pre‑payments and balances due on patient accounts. Facilitate patient flow by coordinating with medical assistants and the clinical team. Schedule appointments, conferences and meetings as requested. Schedule interpreters for patient appointments as needed. Complete other duties and assist others as directed. Follow all policies introduced during new associate onboarding, updated in real time and outlined in the Associate Handbook. Education/Experience High School Diploma or the Equivalent. 1–2 years relevant experience in public contact, preferably in a medical office environment. Minimum one‑year front‑office or reception experience; medical preferred. Practice Management experience (desired). Knowledge, Skills and Abilities Great interpersonal skills; demonstrating patience, composure, and cooperation while working well with all patients, physicians and staff. Adherence to all safety, risk‑management and precautionary procedures (OSHA/WISHA), including consistent respect for confidentiality (HIPAA). Use time efficiently, with attention to quality, detail, accuracy and completion. Willing and able to be flexible with varied hours and dependable with attendance. Ability to remove oneself personally from given situations, remaining objective. Adapt to change, delays or unexpected events while maintaining a positive mindset. Clear oral and written communication. Ability to provide feedback to improve performance. Self‑motivated; able to work independently, measure self against a standard of excellence, overcome obstacles and challenges with little supervision. Ability to prepare records in accordance with detailed instructions. Must be able to type with speed and accuracy. Work Environment/Physical Demands The work environment and physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable differently‑abled persons to perform the essential functions. Rainier Orthopedic Institute Clinic Puyallup, 3801 5th St SE, Puyallup, Washington, United States of America #J-18808-Ljbffr Proliance Surgeons, Inc.