GUEST SERVICE REP

Located on the Mississippi River, on the site of the former Learned's Mill that operated from 1828 until 1962, Magnolia Bluffs Casino now calls this historic land home. The casino originally opened in 2012 and is currently owned and operated by Saratoga Casino Holdings, LLC. With numerous slot machines and ample table games such as poker, blackjack, roulette and craps as well as delicious dining options, we offer a guest experience unparalleled to others.

We are now looking to expand our team as we continue to provide the city of Natchez with the best customer service and gaming experience possible! Our current opening is for a Guest Service Representative. This position will report directly to the Guest Service Assistant Manager, and will be responsible for:

JOB RESPONSIBILITIES:

• Responsible for generating a positive and friendly atmosphere with all guests by assisting guests when called upon and generally creating a relationship of goodwill.
• Adhere to established company and departmental procedures, guidelines, and policies.
• Maintain established company and departmental hygiene and appearance standards through well groomed, neat, and professional manner.
• Working knowledge of computer player rating system.
• Handles customer concerns and reports all incidents to the Guest Service Assistant Manager.
• Checks guests ratings through player rating system.
• Promotes outstanding customer relations.
• Knowledgeable of all activities and amenities of Saratoga Casino.
• Interfaces daily with personnel from various departments.
• Responsible for maintaining accurate records and account maintenance.
• Ability to control and execute accurately all transactions.
• Acts with discretion and maintains confidentiality in handling of sensitive information.
• Side work duties completed as assigned in an efficient, accurate, and timely manner.
• Maintain a clean and organized work station and environment.
• Assist with promotions and events.
• Responsible for accurate handling and procedures of cash/free play throughout shift.
• Performs all other duties as assigned.
• Promotes outstanding customer relations

EDUCATION: High School Diploma or Equivalent Preferred

EXPERIENCE: One (1) to three (3) years in Marketing and/or Public Relations, PC/Computer knowledge preferred. Excellent verbal and communication skills.

Other:

• Able to lift and carry 30 lbs. occasionally.
• Able to stand and walk 6-8 hours.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

EDUCATION: High School diploma or equivalent. TIPS certification preferred.

EXPERIENCE: One (1) year of bar porter experience preferred.

Other:

• Must be able to stand and walk for up to 6-8 hours.
• Must be able to lift up to 50lbs.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.