Customer Service & Warehouse Coordinator - Hearth & Garage Doors

Hearth & Garage Door Customer Coordinator

Position Summary: The Showroom Coordinator serves as a key operational leader within the showroom, bridging customer service with administrative and accounting functions. This role oversees process execution, vendor coordination, and system accuracy, while mentoring CSRs and ensuring compliance with company standards. The coordinator is expected to take initiative, manage priorities, and contribute to strategic improvements.

Position Responsibilities May Include:

• Provide professional and responsive customer service for hearth, garage door, and HVAC-related inquiries
• Serve as a primary point of contact for a high-volume hearth customer, ensuring accurate and timely order fulfillment
• Process and manage sales orders, purchase orders, RMAs, debit memos, and branch transfers
• Coordinate with warehouse staff to pull, stage, and load large products for customer pickup or delivery
• Assist with physical warehouse duties including lifting, moving, and loading heavy hearth and garage door materials
• Maintain accurate system records within ERP systems (e.g., Williams) for orders, inventory, and customer data
• Partner with vendors and internal teams to resolve order discrepancies, backorders, and delivery issues
• Support inventory accuracy through cycle counts, tracking, and reconciliation activities
• Ensure timely and accurate invoicing and assist with basic accounting processes as needed
• Maintain organization and cleanliness of showroom and warehouse areas
• Identify process improvements and support implementation with leadership
• Participate in team meetings and collaborate across departments to support business needs
• Perform additional duties and projects as assigned

Knowledge & Skills:

• Proficiency in Microsoft Office (Excel, Outlook)
• Experience with ERP systems and order management platforms
• Strong understanding of order processing, inventory flow, and warehouse coordination
• Ability to multitask and manage priorities in a fast-paced, operational environment
• Strong communication skills for customer interaction and internal coordination
• Problem-solving mindset with attention to detail and accuracy
• Ability to work both independently and collaboratively
• Comfort working in a warehouse/showroom setting with both desk and physical responsibilities

Experience:

• Customer service, warehouse coordination, or operations experience required
• Experience supporting high-volume or key customer accounts preferred
• Industry experience in HVAC, hearth, garage doors, or related field preferred

Physical Requirements / Work Environment:

• Must be able to lift, move, and load heavy products (including large hearth and garage door materials)
• Must be able to stand, walk, and perform physical warehouse duties for extended periods
• Must be able to operate a computer and phone as needed
• Work is performed in a warehouse and showroom environment with varying temperatures
• Must be able to perform essential job functions with or without reasonable accommodation

Qualified Applicants must be legally authorized for employment in the United States. The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion, national origin, citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition, genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities. Equal Opportunity Employer.