Onboarding Program Specialist

About the RoleFactory is looking for an onboarding program specialist. Someone who can build our onboarding program and own it end to end - from offer acceptance through a new hire's first 30 days. This isn't a "run the orientation deck" job. You'll partner with leadership to design the systems, set the metrics, and execute against them.Done right, onboarding is the moment that solidifies a new hire made the right choice to join Factory - it’s where our mission and vision come alive. This role owns that feeling: making sure every new hire feels welcomed, connected, and confident from their first day forward, not just through week one.This role is for someone who wants to build, innovate and iterate from learnings! You'll wear the strategy hat and the execution hat in the same week.What you will do and achieveDesign and own our onboarding program end to end: pre-boarding, first day, first week, first 30 daysBuild scalable systems and workflows that can flex as we scale headcountUse AI tools to automate repetitive onboarding tasks - documentation, scheduling, FAQs, progress tracking.Own the handoff from offer acceptance to first day: background checks, immigration, equipment, paperwork, welcome communicationsDefine and track success metrics (new-hire satisfaction, manager feedback, retention signals) and report back to leadershipContinuously iterate based on data, feedback, and instinct.Cross-Functional Partnership and CoordinationPartner with IT, Facilities, Payroll, HR Ops, and hiring managers to execute a seamless new-hire experienceWork with department leaders to build role and team-specific onboarding tracks where neededBe the connective tissue across People and the business during a new hire's rampPitch in on recruiting coordination as needed to keep the candidate-to-employee lifecycle seamless end to endQualifications 4+ years in onboarding, HR/People operations, or a similar build-and-run people role, ideally at a fast-growing startupA bias toward action - comfortable building the plane while flying itFluency with AI tools and genuine excitement about using them to automate and scale people processesStrong project management instincts: you can run multiple workstreams at onceAnalytical enough to define metrics, track them, and translate them into a story for the leadership teamExcellent written and verbal communicationLow ego, high ownership - you are excited to both build the system, execute, and jump in where neededWhat Success Looks LikeA documented, scalable onboarding program that new hires and managers are excited aboutClean, fast, low-friction handoffs from offer to first day, with no heavy processes or confusionCross-functional partners who see this role as a force multiplier, not a bottleneckClear metrics and a regular reporting cadence showing the ROI of onboarding investmentThis is an in-office position (5 days/week) in San Francisco (walking distance to Caltrain)LocationSan Francisco, CAEmployment TypeFull timeDepartmentPeople