Senior Manager, Customer Briefing Program

Senior Manager, Global Customer Briefing Program

We're looking for a Senior Manager to lead our global Customer Briefing Program at Autodesk. The Program helps to accelerate the sales cycle, strengthen customer relationships and discover new opportunities.

In this role, you'll report to the Director of Brand Experiences within the Brand & Creative organization. You'll lead a team of professional Briefing Managers and Specialists and collaborate with the Autodesk Gallery, Technology Center and workplace teams to deliver world class experiences that strengthen relationships with Autodesk. By collaborating with marketing, customer success and sales, you'll also tailor content to customer's objectives, equipping teams with actionable insights, leading to real results.

We strive to be a world-class briefing program - from brand experience and business impact to operational excellence and team engagement. We have a solid foundation in place. We're already delivering tremendous value. And we're ready to take it to the next level. We're looking for a visionary leader who can help us do just that. If this sounds like it could be you, keep reading.

You'll lead a stellar team of Briefing Managers and Specialists who are known for going above and beyond. Our offerings include virtual, hybrid and in-person meetings. Our in-person locations include San Francisco, Boston and Birmingham (UK) as well as integration into special events. This position will be located in either Boston or San Francisco.

You'll be responsible for the evolution of the program by identifying new opportunities, developing new ways to scale and acting as an advocate with senior leadership. You'll enhance the briefing experience through integrating our brand narrative, doing experience audits, and acting on feedback as well as proposing training for the team. You'll ensure our content and strategy aligns with business needs and makes the greatest impact to both Autodesk's and our customers' business. You'll also partner with key stakeholders across Worldwide Marketing, Customer Success, and Worldwide Sales to name a few.

Responsibilities

• Develop overall executive briefing program strategy
• Lead strategic planning and goal setting
• Build and nurture relationships with key business stakeholders inside Customer Success, Worldwide Sales, Worldwide Marketing, Industry Strategy and Platform Technology
• Align the program with business strategy and operational changes
• Up-level the briefing experience for internal and external participants
• Integrate the Autodesk brand through various touch points including narrative and experience
• Optimize operations from request to management to reporting
• Advocate for the value of the program to increase participation and/or investment
• Develop dashboard and regular reporting to key stakeholders
• Grow network of speakers and discussion leaders to support customer needs
• Lead an experienced, passionate and customer-focused team
• Consolidate briefing feedback and conclusions with post-briefing analysis of insights, follow up plans and opportunities for improvement
• Partner with Autodesk Workplace, Technology Centers and Gallery team to deliver an exceptional experience

Minimum Qualifications

• Leadership experience with a global program, preferably a Briefing Program
• Ability to work effectively with and lead cross-functional teams
• Proven track record and enthusiasm to deliver best-in-class executive and/or customer experiences
• Ability to drive change/transform a program/experience
• Experience managing a distributed team and keeping them aligned and engaged
• Comfortable and effective communication with executives, stakeholders, VIP's and support staff
• Strong project, time and process management skills
• Excellent communication skills - written, oral and presentations
• Deep understanding of sales methodologies and stages
• Familiarity with Salesforce.com and VisitOps highly desired
• Experience in Technology Industry desirable
• Knowledge of Architecture, Engineering, Construction, Manufacturing and/or Media & Entertainment industries desired
• Experience in the professional briefing industry and/or and active member of ABPM

Preferred Qualifications

• 7+ years of relevant experience
• BA/BS preferred or equivalent professional experience
• Occasional travel

The Ideal Candidate

• You're a strategic visionary: You see potential everywhere and you know how to render down to pursue the most impactful opportunities
• You're smart and business savvy: you can connect the dots between programs - turning one-off opportunities into sustained programmatic engagements
• You believe in the power of experience: A great experience can catapult a relationship forward, it needs to be carefully crafted to deliver on its goals
• Harnessing data is your superpower: armed with data, you not only know how to influence others, you can mine for opportunities and make better decisions
• You're curious and creative: You're always learning and finding new ways to make an impact
• Teamwork makes the dream work: Every role is valued and orchestrated to deliver as a cohesive team. You all win or lose together. You're not afraid to jump in where needed. You invest in your team and are a champion for them
• You believe a better, more equitable world is possible: What better way to make a positive impact, than to help lead the people who make the world around us (Autodesk customers) to smarter, more sustainable outcomes

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Salary is one part of Autodesk's competitive package. For U.S.-based roles, we expect a starting base salary between $143,800 and $232,650. Offers are based on the candidate's experience and geographic location, and may exceed this range. In addition to base salaries, we also have a significant emphasis on annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.