Customer Care Representative

Job Description The Customer Care Representative will interact with the company’s customers by addressing inquiries and resolving complaints. Supervisory Responsibilities: None Duties/Responsibilities: Interact with customers via telephone or email to provide support and information on truck deliveries. Email is done throughout the day as they come in. Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to other appropriate staff. Ensure that appropriate actions are taken to resolve customers’ problems and concerns. Maintains records of customer interactions with details of inquiries, complaints, or comments. Coordinate a wrecker service to pick up and deliver units to final location. While keeping detailed documentation of all moves Issue payment for all wreckers arranged Reconcile all payments made via bank website Assist in contacting repair facilities to get breakdown updates on all units. Create, research and send out specific reports internally and to our customers. Performs other related duties as assigned. Required Skills/Abilities: Excellent communication skills including active listening. Service-oriented and able to resolve customer grievances. Proficient computer skills with the ability to learn new software. Multitasking and time management Education and Experience: High school diploma or equivalent. Customer service experience required. Physical Requirements: Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. #J-18808-Ljbffr Pleasant Prairie Logistics LLC