Customer Care Representative

About the Opportunity Our client is seeking a Customer Care Representative to join their growing team in Madison, WI. This role is ideal for someone who enjoys helping customers, solving problems, and working in a fast-paced environment. The Customer Care Representative serves as the primary point of contact for customers, providing exceptional service through phone and email while ensuring accurate order processing and issue resolution. This opportunity offers the chance to join a collaborative team within a modern, innovative organization known for its strong culture, professional development opportunities, and commitment to employee success. Full-Time | 9:00 AM - 5:30 PM Key Responsibilities Respond to inbound customer inquiries via phone and email regarding product information, pricing, order placement, and order status. Process customer orders, complaints, and account updates accurately within the ERP system. Monitor and manage customer communications to ensure service level expectations are consistently met. Resolve customer concerns professionally, including handling escalated or difficult situations. Troubleshoot technical issues and coordinate Return Merchandise Authorizations (RMAs) when necessary. Collaborate with internal teams including supply chain, logistics, regulatory affairs, trade compliance, and sales to resolve customer issues. Create and maintain customer accounts. Participate in daily team meetings and contribute to department performance goals and KPIs. Maintain productivity metrics related to phone availability, response times, service levels, and overall customer satisfaction. Qualifications Minimum of 1 year of customer service experience or technical support experience. Experience handling challenging or escalated customer interactions. Strong computer skills, including Microsoft Office applications. Why Join? Modern and collaborative workplace environment. Small team atmosphere with strong support and training. Opportunity for career growth and advancement. Stable organization backed by a global industry leader. Clean, open office space featuring natural light and sit-to-stand workstations. Competitive compensation and benefits package. Job Type & Location This is a Contract to Hire position based out of Madison, WI. Pay and Benefits The pay range for this position is $20.00 - $22.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Madison,WI. Application Deadline This position is anticipated to close on Oct 21, 2026. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. #J-18808-Ljbffr TEKsystems