Occupancy Planner

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Summary

We are seeking an Occupancy Planner to deliver occupancy and space solutions that achieve our client’s corporate real estate strategies. This role reports to a Regional Manager and will interact with business stakeholders and the Real Estate team.

The position is based in Charlotte, NC but we are open to candidates in the nearby NC, SC region if willing to travel occasionally. 

What this job involves

As an Occupancy Planner, you will support and develop workplace solutions for a variety of workplace projects. You will be part of a planning team that solves occupancy and space issues within the framework of our client’s workplace program guidelines and metrics. You’ll interact directly with our client’s internal Real Estate team and Line of Business partners. You’ll also work as part of a diverse and integrated team including Occupancy Planning, Market Planning, Relocation Management, and Project Management.

Relationship Management / Delivery

• Building relationships with your end user customers will be key to understanding their business needs, promoting workplace solutions and concepts to them, and resolving their workplace issues.

• You’ll be an advocate for your clients, and partner with them to understand and support their real estate goals.

• You’ll be on point to answer questions about the workplace program, space, occupancy and allocations for your assigned lines of business. You’ll be familiar with the workplace conditions and use that knowledge to create space solutions and resolve requests.

• You’ll partner with a wide variety of teammates that will depend on the work you do.

• To be successful in this role, you should be able to see the small moving parts that make up the big picture and effectively communicate and collaborate with our move coordination team to support schedules and tactical moves.

• You’ll keep on top of things as you’ll often need to reorganize your time day to day, to support your team’s dynamic workload and client requests.

Occupancy Planning Expertise

•   Familiarity with space utilization methods and presenting utilization data will be required. You’ll work closely with clients to reconcile data discrepancies, as well as track and report actual seat demand at the group level.

• Planning and maximizing capacity will be a focus area, while you assist clients in their migration plans, group, and individual moves. This will involve using various forms of qualitive and quantitative data to understand supply and demand.

• Develop occupancy and space solutions including stacking plans, block plans, allocation plans, and/or adjacency diagrams to convey future use of space and/or layouts, using AutoCAD, PowerPoint and Excel.

• Support a variety of project types at existing and new properties including co-locations, scenario planning, flexible workspace, workplace renovation and densification, restacking and team consolidations.

• You’re able to effectively gather the customer’s workplace requirements/scope through programming, asking the right questions and active listening to understand the underlying business needs.

• Day-to-day tasks would include tracking and managing occupancy data, gathering space and adjacency requirements, fulfilling space requests and move work orders to ensure timely completion and regulatory compliance requirements are met.

• Creative and analytical thinking are natural to you, enabling you to aggregate data from multiple sources, and develop clear options for client review and decisioning.

• You’re accurate and thorough with your scope documentation, including associate move lists, options for pricing, and execution plans for hand off to project management partners.

Workplace Analytics

• You’ll analyze workplace utilization, building data, organizational data, and occupancy metrics at the campus and metro level using CAFM/IWMS and MS Excel.

• Manage space allocations and data accuracy using CAFM/IWMS.

• Ensure all seat assignments comply with adjacency and compliance requirements and deliver timely resolution of non-compliant seat assignments.

• Perform physical space audits/walkthroughs as required to ensure the success of relocation projects.

Sound like you? To apply you’ll need to possess:

• Commercial interiors space planning skills using AutoCAD

• Strong spatial skills with experience in the implementation of workplace strategies and the ability to translate business requirements into space requirements for the business units. 

• A working knowledge of occupancy utilization, workplace strategy, office design principles and literacy in reading and interpreting floor plans

• Critical thinking skill sets and ability to easily tell a story through data. You will be successful on the job if you have skills in Microsoft Excel (pivot table, vlook-up, cell calculations) and understand floorplans. Proficiency in Microsoft Office Suite and the ability to consolidate data and floor plans into PowerPoint Presentations for clients will be highly valuable for the job.

• Creative and analytical thinking, with the ability to develop and present macro and micro levels of data to support your space recommendations

• Collaboration and multi-tasking skills with a high level of initiative

• Good relationship building skills and have a client experience focus

• Responsiveness to ensure project commitments and goals are accomplished on time

• Strong organizational skills to manage client information and project details

• Excellent communication skills are important – both written and spoken. An individual with strong interpersonal skills, able to understand complex ideas and communicate them to others, and an ability to interact with executive-level external and internal clients will be successful in the role. You’ll be effective in your role by learning to ask the right questions to understand the underlying needs of our clients.

• Thinking strategically, simplifying the complex, seeing the big picture, and driving results are few of the basic requirements of the job. Moreover, you should thrive on change with an appetite for risks and be proactive and innovative with solutions. We would love your intellectual curiosity towards digital drive, hunger for learning, and urge to meet deadlines.

• Attentive to detail and accuracy - particularly numbers and spatial creativity.

• Resourcefulness, initiative and negotiating skills will help you to succee.

• Ability to work independently and manage your time to meet deadlines. 

• Proficient in CAFM/IWMS database (i.e. OpenBlue Workplace, Tririga, Archibus, or similar) and graphic tools (i.e. Adobe, AutoCAD)

• 2-3 years work experience in occupancy or space planning for corporate clients, or interior office planning, office renovations, furniture planning, project management or related functions in a corporate real estate setting

• A bachelor’s degree in interior design or architecture is required.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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