Help Desk Analyst

*Description*

The ideal candidate will have a strong customer-focused mindset and a proven track record in help desk or service desk roles. This position requires excellent customer service skills and the ability to handle a high volume of phone calls efficiently.

Key Responsibilities:

- Provide first-level technical support to internal users, ensuring a high first-level resolution rate (over 90%).
- Manage and resolve incidents and service requests using tools like Active Directory, Azure, and permissions management.
- Support both Windows and Mac systems.
- Utilize ServiceNow for incident and request management as the company transitions to this platform.
- Maintain a customer-focused approach, ensuring timely and effective communication with users.
- Collaborate with team members nationwide, including remote colleagues, to deliver consistent and reliable IT support.

Qualifications:
- 4+ years of IT-related experience
- Proven experience in help desk or service desk roles.
- Familiarity with Active Directory, Azure, permissions management, and supporting both Windows and Mac systems.
- experience using ServiceNow in any capacity.
- Strong customer service skills and the ability to handle a high volume of phone calls.
- Excellent problem-solving skills and the ability to work independently and as part of a team.

Work Environment:
- Based in Alpharetta, Georgia, with a nationwide team that includes remote members. (this person must be local to Alpharetta)
- Fast-paced environment with a focus on delivering high-quality IT support.

*Skills*

servicenow, active directory, windows, mac, permissions management, customer service oriented, azure

*Top Skills Details*

servicenow,active directory,windows,mac,permissions management,customer service oriented

*Additional Skills & Qualifications*

Azure
Help Desk Support
Service Desk

*Experience Level*

Entry Level

*Job Type & Location*This is a Contract to Hire position based out of Alpharetta, GA.
*Pay and Benefits*The pay range for this position is $20.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

* Medical, dental & vision


* Critical Illness, Accident, and Hospital


* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available


* Life Insurance (Voluntary Life & AD&D for the employee and dependents)


* Short and long-term disability


* Health Spending Account (HSA)


* Transportation benefits


* Employee Assistance Program


* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a hybrid position in Alpharetta,GA.
*Application Deadline*This position is anticipated to close on May 29, 2026.

About TEKsystems


We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services


We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

*San Francisco Fair Chance Ordinance:* Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

*Massachusetts Lie Detector:* It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Use of Artificial Intelligence (AI):* We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.