Sr Financial Services Business Development Manager

Senior Manager of Financial Services

Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch's Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.

Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.

At Sinch we "Dream Big", "Win Together", "Keep it simple", and "Make it Happen". These values are our foundation!

This role is focused in North America, commercial strategy and customer facing role that orchestrates the alignment between commercial, product, and operational teams to achieve our commercial ambitions. You will work in partnership with global and regional leadership to see through those ambitions, getting your hands dirty when needed, but ultimately driving scalable strategies that can scale our ambitions across the organization.

The Senior Manager of Financial Services will support the development of the commercial strategy for key regional customers and prospects within their vertical category. Banks, Fintechs, Insurers and all other financial institutions.

The Senior Manager will establish the regional strategy for net new business acquisition, growth of existing customers within their focus area, as well as oversee the enablement of the sales and account management teams. It will own bringing our key commercial offerings to market and aligning Sinch's Sales, Account Management, Marketing, Operational, and Product teams to succeed at our commercial ambitions. The work will be instrumental in continuing to drive Sinch's growth and it will play a major role in shaping the future of the company and its offering.

Job Responsibilities

• Own the growth, adoption, and usage of Sinch's services within NA as part of your focus vertical.
• Shape our go-to-market strategy and positioning for our critical solution areas and communicate this in an actionable way to our global Sales & Account Management organizations.
• Develop and maintain segmentation of our customer portfolio and identify opportunities to expand into new verticals, markets, products, and/or countries. You will provide clear prioritization to ensure we focus on what has the biggest impact.
• Partner with Product and Engineering to build out product-specific and vertical-specific value propositions and identify Sinch's competitive differentiation in key areas.
• Set a vision on how we train and scale our commercial teams within your focus area.
• Collect feedback on existing products and solutions from our global customer base (and our Sales/Account Management teams) and align with our Product teams on how to best prioritize the development of new solutions.
• Ensure our regional commercial teams have access to the relevant commercial resources to be successful.
• Represent Sinch externally as a thought leader in your field in various forums, such as customer engagements and industry events.
• This is an IC role

Requirements

• A minimum of 8 years' experience in in the technology sector, ideally financial technology, with at least several years in a leadership role.
• Experience working in a global, multi-cultured, fast-paced, commercial environment.
• Ability to develop credibility with senior executives and build relationships with highly strategic customers and partners.
• Clear understanding of the payments and financial sector, as well as financial technologies.
• A good understanding of what it takes to develop strategy as well as the ability to execute.
• Support commercial teams "on the ground" to drive product enablement and revenue growth.
• Can prioritize and communicate efficiently.
• Enjoy motivating teams globally and bringing energy that inspires.
• Thrive working in a collaborative, empowering environment.
• Ability to travel internationally.

Our Hiring Process

We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.

We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page.

Benefits

• Stay Healthy: We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.
• Care for Yourself: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
• Secure Your Future: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.
• Take a Break: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
• Put Family First: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support.
• Work Wherever: Our flexible remote work offerings allow you to work wherever you are the most productive and successful. It is what you do, not where you work, that matters.
• Make an Impact: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.

The annual starting salary for this position ranges $123,200 - $154,000 per year. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications. This role is eligible for a short-term incentive (STI) bonus subject to individual and/or company performance. This role will be accepting applications until June 1st, 2026 at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation.

This role is primarily remote, but candidates must reside near one of our hub locations for occasional collaboration:

• Atlanta, GA
• Chicago, IL
• San Antonio, TX
• Denver, CO
• Seattle, WA
• New York, NY