MSP IT Support Specialist (Level 3) - Escalation Expert

Join Our Team as the Backbone of IT Excellence Ready to take your technical skills to the next level? Do you enjoy solving complex issues, supporting teams, and being the go-to expert when things get challenging? ONE 2 ONE Inc. , a leading MSP, is looking for a strong technical resource to support our Service Team and clients. This role is hands-on, working through day-to-day end-user (EU) issues while also serving as an escalation point for more advanced technical challenges. What You’ll Do Support & Stabilize Environments: Monitor, maintain, and optimize client networks, servers, and cloud environments Own Escalations: Act as a technical escalation point for the Service Team on complex issues Troubleshoot Effectively: Diagnose and resolve advanced issues across systems, networking, and infrastructure Strengthen Security: Support firewalls, VPNs, backups, and overall security posture Deliver a 5-Star Experience: Provide clear, confident support to both clients and internal team members Technical Experience: 3–5+ years in IT support or systems administration (MSP experience strongly preferred) Core Knowledge: Windows environments, Active Directory, networking fundamentals (DNS, DHCP, VLANs), and server infrastructure Problem Solving: Ability to work through more complex issues and support others in doing the same Team Mindset: Comfortable collaborating with the Service Team and stepping in as needed Certifications (Preferred): Network+, Security+, or similar Why ONE 2 ONE? Growth: Exposure to a wide range of environments, systems, and technologies Team Environment: Collaborative culture where you’re supported and your input matters Impact: Opportunity to be a key technical resource and make a real difference Benefits: Health, dental, PTO, 401k, and more The Role in a Snapshot Day-to-day: Supporting EU issues alongside the Service Team Next level: Handling escalations and more complex technical challenges Goal: Be a reliable, go-to technical resource for both clients and team Ready to make IT happen? Apply today and bring your skills to ONE 2 ONE Inc, where we don’t just solve tech problems; we build the future! *To be considered for this role, please take this short 10-minute survey: ONE 2 ONE Inc. #J-18808-Ljbffr ONE2ONE Inc.