Operations 24x7 Support Technician-Sun - Weds(alt) 1730-0530ET

Responsibilities for this Position

Location: USA VA Springfield
Full Part/Time: Full time
Job Req: RQ224859

Type of Requisition:
Regular

Clearance Level Must Currently Possess:
Top Secret/SCI

Clearance Level Must Be Able to Obtain:
Top Secret SCI + Polygraph

Public Trust/Other Required:
None

Job Family:
IT Infrastructure and Operations

Job Qualifications:

Skills:
Microsoft Windows, Storage Solutions, Unix Systems
Certifications:
None
Experience:
5 + years of related experience
US Citizenship Required:
Yes

Job Description:

Transform technology into opportunity as a Systems Administrator with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Systems Administrator you will help ensure today is safe and tomorrow is smarter. Our work depends on TS/SCI cleared Systems Administrator joining our team to Support our intelligence customer in Springfield, VA.

HOW A SYSTEMS ADMINISTRATOR WILL MAKE AN IMPACT

Night Shift / Sun - Weds 5:30pm - 5:30am

About the Role

Step into the center of a mission-critical IT Operations environment. As an IT Operations Support Technician on our Operations 24x7 Support team, you are the first responder for enterprise infrastructure events, keeping networks, systems, and applications stable for our customers around the clock. You will combine technical troubleshooting with strong operational awareness, using tools, dashboards, and tickets to protect availability and performance in real time.

What You Will Do

• Maintain Operational Awareness: Maintain a clear view of the state of the environment at any given moment, know what has changed recently, what is at risk, and which services are most critical right now.
• Operate with Operational Intelligence: Translate technical activity into mission and enterprise risk, connect incidents to potential downstream impact, and flag issues early so they can be contained.
• Provide Insight, not just input: Use monitoring tools, logs, and the ITSM platform as storytelling platforms, identify trends, recurring issues, SOP violations, and performance degradation before they become outages.
• Master triage and escalation: Ask the right questions early, determine who else may be affected, decide when to engage engineering teams, and escalate with clear summaries, documented actions, and specific requests for assistance.
• Monitor infrastructure, applications, and services across a hybrid enterprise, responding to alerts from dashboards, logs, and monitoring tools.
• Perform first-line triage of events and incidents, validate alerts, separate symptoms from core issues, and quickly assess scope and impact.
• Correlate events across multiple systems to recognize patterns, performance anomalies, and early indicators of broader issues.
• Own incidents from creation to resolution, open and maintain tickets, drive updates, coordinate with Tier 2 and Tier 3 technicians, and ensure clean hand offs between shifts.
• Communicate clearly with internal teams, engineering partners, and mission stakeholders, provide calm, concise, fact-based status during incidents and change events.
• Execute established standard operating procedures, including authorized outage coordination and operational steps for planned changes.
• Maintain strong ticket hygiene, document actions, timelines, decisions, and next steps so any teammate can understand the status at a glance.
• Contribute to high quality shift turnover documentation so the incoming team has an accurate picture of the current state of operations.

Why This Role Matters

You will be at the center of real time operations for a complex enterprise environment, where your decisions, communications, and pattern recognition directly affect uptime and mission success. This role is a key entry point into our IT Operations career path, with opportunities to grow into senior, principal, and leadership positions as you deepen your technical expertise and operational intelligence.

If you are energized by fast paced operations, take pride in being the calm voice in the middle of an incident, and enjoy turning data into action, we would like to meet you.

What You Bring

• Experience:
  • At least 3 years of relevant IT experience in operations, network operations center, systems administration, or similar support role.
  • Working knowledge of Windows and Linux server administration and basic understanding of networking, storage, and virtualization.
  • Experience with enterprise monitoring and logging tools such as SolarWinds, Splunk, Nagios, BMC, or similar.
  • Experience with IT service management platforms such as ServiceNow or equivalent, strong comfort with ticket creation, updates, and workflow.
• Operational Skillset:
  • Practical understanding of ITIL incident, event, and change management principles.
  • Proven ability to work in a 24x7 or shift-based environment, including nights, weekends, and holidays as required.
  • Strong documentation habits, attention to detail, and commitment to clean ticket hygiene and shift turnover.
• Soft Skills and Credentials:
  • Excellent written and verbal communication, especially under pressure, calm, clear, and concise incident updates.
  • Coachable mindset, collaborative team player, and a service-oriented attitude with integrity and professionalism.
  • DoD 8140 IAT Level II certification or equivalent, or ability to obtain within a defined period.
  • Top Secret/SCI clearance.

Location: Customer Site

US Citizenship Required

GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
Growth: AI-powered career tool that identifies career steps and learning opportunities
Support: An internal mobility team focused on helping you achieve your career goals
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY
Explore an enterprise IT career at GDIT and you'll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.

#RoverGSS

The likely salary range for this position is $106,250 - $143,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:
40

Travel Required:
None

Telecommuting Options:
Onsite

Work Location:
USA VA Springfield

Additional Work Locations:

Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process:
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work:
We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at
gdit.com/tc .

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

PI286026166

Transform technology into opportunity as a Systems Administrator with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.


At GDIT, people are our differentiator. As a Systems Administrator you will help ensure today is safe and tomorrow is smarter. Our work depends on TS/SCI cleared Systems Administrator joining our team to Support our intelligence customer in Springfield, VA.


HOW A SYSTEMS ADMINISTRATOR WILL MAKE AN IMPACT



Night Shift / Sun - Weds 5:30pm - 5:30am


About the Role


Step into the center of a mission-critical IT Operations environment. As an IT Operations Support Technician on our Operations 24x7 Support team, you are the first responder for enterprise infrastructure events, keeping networks, systems, and applications stable for our customers around the clock. You will combine technical troubleshooting with strong operational awareness, using tools, dashboards, and tickets to protect availability and performance in real time.



What You Will Do

• Maintain Operational Awareness: Maintain a clear view of the state of the environment at any given moment, know what has changed recently, what is at risk, and which services are most critical right now.
• Operate with Operational Intelligence: Translate technical activity into mission and enterprise risk, connect incidents to potential downstream impact, and flag issues early so they can be contained.
• Provide Insight, not just input: Use monitoring tools, logs, and the ITSM platform as storytelling platforms, identify trends, recurring issues, SOP violations, and performance degradation before they become outages.
• Master triage and escalation: Ask the right questions early, determine who else may be affected, decide when to engage engineering teams, and escalate with clear summaries, documented actions, and specific requests for assistance.
• Monitor infrastructure, applications, and services across a hybrid enterprise, responding to alerts from dashboards, logs, and monitoring tools.
• Perform first-line triage of events and incidents, validate alerts, separate symptoms from core issues, and quickly assess scope and impact.
• Correlate events across multiple systems to recognize patterns, performance anomalies, and early indicators of broader issues.
• Own incidents from creation to resolution, open and maintain tickets, drive updates, coordinate with Tier 2 and Tier 3 technicians, and ensure clean hand offs between shifts.
• Communicate clearly with internal teams, engineering partners, and mission stakeholders, provide calm, concise, fact-based status during incidents and change events.
• Execute established standard operating procedures, including authorized outage coordination and operational steps for planned changes.
• Maintain strong ticket hygiene, document actions, timelines, decisions, and next steps so any teammate can understand the status at a glance.
• Contribute to high quality shift turnover documentation so the incoming team has an accurate picture of the current state of operations.

Why This Role Matters


You will be at the center of real time operations for a complex enterprise environment, where your decisions, communications, and pattern recognition directly affect uptime and mission success. This role is a key entry point into our IT Operations career path, with opportunities to grow into senior, principal, and leadership positions as you deepen your technical expertise and operational intelligence.


If you are energized by fast paced operations, take pride in being the calm voice in the middle of an incident, and enjoy turning data into action, we would like to meet you.



What You Bring

• Experience:
  • At least 3 years of relevant IT experience in operations, network operations center, systems administration, or similar support role.
  • Working knowledge of Windows and Linux server administration and basic understanding of networking, storage, and virtualization.
  • Experience with enterprise monitoring and logging tools such as SolarWinds, Splunk, Nagios, BMC, or similar.
  • Experience with IT service management platforms such as ServiceNow or equivalent, strong comfort with ticket creation, updates, and workflow.
• Operational Skillset:
  • Practical understanding of ITIL incident, event, and change management principles.
  • Proven ability to work in a 24x7 or shift-based environment, including nights, weekends, and holidays as required.
  • Strong documentation habits, attention to detail, and commitment to clean ticket hygiene and shift turnover.
• Soft Skills and Credentials:
  • Excellent written and verbal communication, especially under pressure, calm, clear, and concise incident updates.
  • Coachable mindset, collaborative team player, and a service-oriented attitude with integrity and professionalism.
  • DoD 8140 IAT Level II certification or equivalent, or ability to obtain within a defined period.
  • Top Secret/SCI clearance.

Location: Customer Site


US Citizenship Required


GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
Growth: AI-powered career tool that identifies career steps and learning opportunities
Support: An internal mobility team focused on helping you achieve your career goals
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
Community: Award-winning culture of innovation and a military-friendly workplace


OWN YOUR OPPORTUNITY
Explore an enterprise IT career at GDIT and you'll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.