Route Monitor

Route Monitor

Position Summary: With limited direction, this role is responsible for the productivity of collection crews. This includes direct accountability for the supervision of drivers and helpers in providing safe, effective and courteous waste collection services to customers. This role may act as manager-on-duty in the absence of other managerial personnel.

Principal Responsibilities:

• Supervises employees performing waste collections services.
• Anticipates and organizes work to meet operational needs, plans routes and other operational activities to ensure efficient daily staffing levels, manage labor hours and disposal tons while balancing quality levels of customer service.
• Handles administrative matters for the team including reviewing and approving route sheets, substantiating payroll and billing.
• Maintains open communications with division departments to ensure fluid and effective operations.
• Using judgment and discretion assess escalated or unusual operational issues and determines the most appropriate resolution.
• Audits the level of service provided to customer accounts and conducts employee observations to ensure safety and productivity procedures are followed.
• Responds to escalated customer service inquiries, requests or complaints to reach an effective resolution.
• Acts as company liaison with the client, inspector, etc. on behalf of Bates, addressing and resolving problems, complaints and servicing contract requirements.
• Investigates accidents, injuries or property damage claims and report Supervisor and Safety.
• May serve as first step supervisor in employee internal dispute resolution process.
• On rare occasions and as necessary to maintain business operations - may drive route vehicles in order to cover shortages in staff, missed pick-ups, or operational needs.
• Is knowledgeable of, enforces and adheres to the contract requirements for the operational area assigned.
• Responsible for ensuring employees are trained properly prior to being assigned to the position for which they are hired.
• Enforces employee uniform requirements.
• Performs other job-related duties as assigned or apparent.

Position Requirements: Equivalent of high school diploma or G.E.D. certification and two years related operations experience. Three years related experience in the transportation or waste industry. Valid Driver's license. Previous experience as a commercial (CDL) driver a plus.

Full-Time/Part-Time: Full-Time

Location: AA Residential

About the Organization: For more than 60 years, Bates Trucking and Trash Removal, Inc. has had a mission to protect the environment of our neighborhoods and businesses by providing efficient and safe trash and garbage disposal, as well as a full complement of environmentally friendly recycling services. We are seeking professional and courteous CDL drivers who place safety first in their job.