Senior Manager, US Speaker Program Experience & Operations

Own the speaker program user experience. Define and maintain current-state and future-state user journeys for each persona (Sales CFC, Brand Marketer, HCP speaker, Compliance, Operations), identifying pain points, system handoffs, and opportunities to reduce friction. Use field feedback, Voice of the Field data, and platform analytics to continuously improve the end-to-end experience. Lead platform governance and evolution for the Speaker Program platform. Drive the enhancement roadmap based on user needs across BUs, manage the relationship with the platform vendor, and own the QBR cadence that connects field/brand experience data to product decisions. Manage day-to-day speaker program operations. Deliver activity reporting that gives stakeholders visibility into program health. Drive HCP onboarding, contracting, and certification. Ensure compliance and process standards are met, partnering with Compliance, Legal, and the platform vendor to keep the pipeline running compliantly. Requirements Bachelor's degree with at least 6+ years of relevant work experience or a Master's degree with at least 5+ years of relevant work experience or PHD with at least 1+ years of relevant work experience required. 3+ years of experience supporting cross-BU and/or diversity of job experiences that include managing technical teams, vendors, external consultants, or multi-functional business processes. Direct experience working with or supporting Customer Facing Colleagues (CFCs), in the field, in ops, or in a commercial enablement function, and/or Brand Marketing in tactical brand planning and field execution. Experience leading or supporting a platform implementation, system migration, or operating model transformation. Demonstrated ability to manage competing priorities, work through ambiguity, and deliver in fast-moving environments. Strong communicator - able to translate technical complexity for commercial audiences and vice versa. Proven collaborator with a track record of building cross-functional relationships and influencing without authority. Fluency in English required. Core Competencies Demonstrates expertise in managing speaker program operations, enhancing user experiences, and ensuring compliance across multiple business units. Proven ability to lead platform governance, manage vendor relationships, and deliver actionable insights through data analysis. Highest-signal resume keywords User Experience Management Platform Governance Cross-Functional Collaboration Compliance Management Data Analysis ATS Optimization Keywords Hard Skills User Journey Mapping Platform Implementation System Migration Activity Reporting HCP Onboarding Contracting Certification Management Soft Skills Strong Communication Collaboration Influencing Without Authority Managing Competing Priorities Working Through Ambiguity Industry Keywords Customer Facing Colleagues Brand Marketing Commercial Enablement Operational Standards Voice of the Field #J-18808-Ljbffr Jobtailor