Practice Manager

Every day is a good day to prepare for a healthy tomorrow. Providing children and their families with equitable access to quality pediatric care to build a foundation for a lifetime of optimal health and wellness is what drives our team to deliver its best every day. It’s our purpose. Offering focused care from tots to teens, our pediatric primary care providers and teams partner with families to foster good health and strong, thriving communities. Second-to-none medical staff and top-tier administrative professionals keep our practices running smoothly and make each patient experience the best we can offer. Working in partnership with patients, families, and communities who put their trust in us for their care, we hold ourselves accountable to ensure equitable access to care, advocate to create impactful change, and continually learn and progress to create better outcomes and brighter futures. Together, we’re paving the way for kids to develop into healthy young adults. Rooted in these values , we continue to grow and serve. Are you ready to join us? POSITION SUMMARY The Practice Manager’s responsibility is to supervise the non-clinical operations of the medical practice to ensure compliance with State and Federal regulations and company policies and procedures that ensure the safety, security and privacy of the staff and its customers. The individual provides support and guidance to staff so that the office runs efficiently and effectively. ESSENTIAL FUNCTIONS Strategic Leadership Serves as the liaison between multiple practices, the billing company, external vendors, and the corporate office. Leads the organization’s efforts to create an effective, efficient model of care delivery that meets the standards of a patient centric practice. Supervises patient scheduling, registration, financial counseling, medical records, billing and collection, data entry and processing. Operational Excellence Handles employee matters on behalf of the company including recruiting, interviewing, hiring, and terminating of employees according to company policy. Responsible for employee performance management. Ensures staffing scheduling is conducive to efficient day-to-day operations. Collaboration and Reporting Collaborates with leadership on policy development and standardization of criteria/processes across the organization. Travels to all practices, demonstrating effective communication and organizational skills. Conducts regular audits of employee performance, inventory levels, patient care, and safety standards, ensuring accurate reporting. Compliance Ensures compliance with state and federal regulations related to delivery and documentation of patient care. Ensures employees receive necessary compliance training and education, monitoring and taking action on performance issues. Team Development Directs the output of a team of employees and provide ongoing training as needed regarding new guidelines or updated processes/policies. Coordinates staff meetings for administrative and clinical staff. Fosters a positive and collaborative work environment, promoting teamwork and cross-functional cooperation. Performance Metrics Establish and meet targets for accounts receivable efficiency, point of service collections, and additional relevant KPIs. Communicate and track RCM metrics, as per Senior Leadership. Facilitate transparency into the RCM and credentialing processes. KNOWLEDGE, SKILLS & ABILITIES Excellent communication skills (written and verbal), as well as exceptional people skills. Exceptional leadership abilities with a problem-solving mindset and a focus on team engagement and transparency. Ability to manage multiple priorities in a fast-paced environment while working professionally, courteously, collaboratively, and cooperatively in a team environment. Ability to travel to various practices. Ability to build partnerships with management, staff, and stakeholders to achieve department and organizational goals and objectives. Proficient with Microsoft Office Suite, database administration and scanning applications. EDUCATION & EXPERIENCE Management experience, minimum 5 year in a medical practice, required. Bachelor's degree in healthcare or any related field, required. Master's degree in healthcare or any related field, preferred. Experience in business and financial management. Experience in HEDIS, MRA, ACO/PCF. Experience in physician practice start-ups and managing multiple practices is preferred. Experience in effectively managing teams and facilitating teamwork. SUPERVISORY RESPONSIBILITIES Manage the Practice Operations department and its associates. WORKING CONDITIONS General office working conditions. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential function. While performing the duties of this job, the associate will be required to stand, walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs, balance; stoop, kneel, crouch or crawl; talk or hear. The associate must occasionally lift and or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust. to focus. Frequent travel is required, often up to several hours of driving per day. Ability to travel to, attend, and conduct sales presentations. Manual dexterity is required to use desktop computers and peripherals. Exposure to variable weather conditions is likely. WORK ENVIRONMENT The work environment characteristics described here are representative of those that must be met by an associate to successfully perform the essential functions of his job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. TRAVEL Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected as the company grows into other regions. #J-18808-Ljbffr