Desktop Support Technician

AA2IT

Job Title

Location: Client: 2705 Gateway Drive, Pompano Beach FL

Must have: Candidates should have 4-7 years' experience supporting PC hardware and software. Comfortability providing hands and feet support for server and network is a plus. Experience supporting manufacturing environments is desired.

Candidate must have a deep understanding of diagnosing, troubleshooting, replacing PC/laptop hardware internal components (motherboard, hard drives, RAM, CPU), and understanding of troubleshooting PC software (Windows blue-screen, Outlook, connect network printers) as well.

Responsibilities: Repair, test, image and clean PC's, laptop, monitors, printers, and other related hardware. Maintain, analyze, and troubleshoot software and computer peripherals. Ability to setup, configure and add all hardware. Experience with asset management. Install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes. Assure that all tickets requiring follow up work and/or calls receive appropriate attention. Assist with installations, configurations, upgrades, patch, and other maintenance actives of server equipment. Perform backup, recovery, and security procedures both planned or during emergency. Follow established procedures to detect, diagnose, and accurately report outage of critical site applications. Assist with diagnoses of network hardware and performance problems. Perform approved installation, configuration, and maintenance of physical network. Perform network system administration task both planned or during emergency. Comfortable with face to face interactions as will be required to provide technical support to end users in-person at the customer's site. Back up and burn end user data. Assist in developing and documenting improvements to current processes. Assist other coworkers in resolution of end users' technical issues across the program. Assist Site Leader in the execution of established processes and escalations. Ability to handle multiple projects. Experience working in enterprise environment.

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Vacancy posted 4 days ago

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