Senior IT Support Technician

Job Description

Job Description

Actively hiring a Senior IT Support Technician to provide advanced end-user support in an   enterprise environment and serve as an escalation point for the local support team. This is an   onsite,   contract   role supporting a high-volume, customer-facing environment. In addition to hands-on technical support, this Senior resource will help back up team coordination activities such as ticket triage/dispatch and workload distribution, while maintaining strong professionalism and communication. 

Key Responsibilities are:

·       Serve as the escalation point for complex technical issues beyond routine desktop support.

·       Provide deskside and end-user support across: Endpoint hardware/software (primarily computers), Mobile devices, Printers/scanners and some audio/visual (A/V) support

·       Use a structured troubleshooting approach to diagnose root cause and drive issues to resolution, including coordinating with other internal teams or vendors when needed.

·       Coach, train, and mentor junior technicians; explain concepts clearly and share knowledge to raise team capability.

·       Support day-to-day operations by assisting with: Ticket triage and assignment/distribution, helping ensure work is balanced and handled efficiently and backing up coordination responsibilities as needed

This position is a long term contract through 6/30/27 with the likelihood of an extension. It is located in Pompano Beach and it is onsite.