Call Center / Confirmation Representative

Champion Window - Call Center Representative Champion Window is hiring a Call Center Representative with excellent communication and customer service skills. This role ensures appointment correctness, monitors call quality, manages data input, and pilots special programs. Shift & Pay: First/mid shifts: 9:00 am – 5:30 pm / 10:00 am – 6:30 pm – $16.25 per hour Second shift positions: 12:30 pm – 9:00 pm – $16.75 per hour Responsibilities Call quality assurance: listen to recorded incoming calls to verify customer data against appointment data and correct opportunities when available. Internal piloting of new programs before executing them outside the call center. Inbound and outbound phone calls: appointment setting, appointment verifications, and service requests. Reporting: prepare and publish reporting on weekly training opportunities and program accuracy. Other duties as assigned. Qualifications 1–3 years’ experience working in a call center/customer care environment. Excellent customer service skills, both written and verbal. Excellent typing and grammar skills. Process-focused – structure and consistency is key. Great attention to detail and strong project management skills. Ability to work as part of a team and autonomously. Ability to manage several projects simultaneously. Appointments Plus/CRM knowledge is a plus. Benefits The compensation package includes medical, dental, vision, and disability coverage, a 401(k) plan, flex spending account, and more. Equal Employment Opportunity Champion Window is an Equal Employment Opportunity Employer. For assistance completing the online application due to a disability, please contact Champion Window. #J-18808-Ljbffr Champion Windows & Home Exteriors