Customer Service and Billing Clerk
SOL & FELIZ INC
Job Description
Job Description
Customer Service and Billing Clerk
Job Summary
We are seeking a detail-oriented, organized, and dependable Customer Service and Billing Clerk to join our team. This position is responsible for processing invoices, maintaining accurate billing records, assisting with customer inquiries, and supporting daily administrative operations.
The ideal candidate will have strong communication skills, excellent attention to detail, and the ability to manage multiple tasks while maintaining accuracy in a fast-paced office environment.
Key Responsibilities
- Prepare and distribute customer statements, invoices, and billing documents.
- Process daily service calls and ensure all related billing information is recorded accurately.
- Review invoices, service records, and billing documents for accuracy and completeness.
- Identify and resolve missing, incorrect, or incomplete billing information.
- Enter and record monthly customer payments.
- Prepare, organize, and process invoices, credit memos, and debit memos.
- Review accounts receivable documentation and verify payment accuracy.
- Communicate professionally with customers regarding invoices, billing questions, and account information.
- Send and process billing correspondence through mail and email.
- Scan, upload, and organize documents in shared digital folders.
- Assist with general administrative duties, including filing, data entry, and document preparation.
- Prepare and apply labels to customer orders as needed.
- Support the Administrative Assistant and other team members with daily office operations.
- Perform additional administrative and clerical duties as assigned.
Qualifications
- Previous experience in billing, customer service, accounts receivable, or office administration preferred.
- Strong attention to detail and organizational skills.
- Excellent verbal and written communication skills.
- Basic computer proficiency, including email, data entry, and document management.
- Ability to accurately process invoices, payments, and financial records.
- Strong time management skills and ability to prioritize multiple responsibilities.
- Ability to identify discrepancies and resolve billing issues efficiently.
- Professional, dependable, and comfortable working independently or as part of a team.
Compensation
Pay is based on experience and qualifications. Compensation will be determined by the candidate's relevant skills, background, and previous experience in billing, customer service, or administrative roles.
Ideal Candidate
We're looking for someone who takes pride in accuracy, stays organized, and communicates effectively with customers and coworkers. The right candidate will be proactive, dependable, and willing to support different areas of the business to keep daily operations running smoothly.
If you're organized, detail-oriented, and enjoy working with customers while handling important administrative responsibilities, we encourage you to apply!
\nCompany DescriptionWe are a wholesale distributor specializing in gift bags, craft supplies, and related products, providing a wide selection of quality merchandise to our customers.
Company Description
We are a wholesale distributor specializing in gift bags, craft supplies, and related products, providing a wide selection of quality merchandise to our customers.
Vacancy posted 8 days ago
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